Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
CCI Support Center
  1. CCI Support Center
  2. CCI Support

CCI Support

Welcome! You can raise a Customer Support request from the options provided.

  • LaundryCard

    Issues related to LaundryCard or LaundryCard Live

  • FasCard

    Issues related to Fascard

Powered by Jira Service Management
{"xsrfToken":"03cc4f41b7fa8fa5cb3ca0681af0ef4951130ee3_lout","branding":{"id":"2","key":"sup","name":"CCI Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b8966146-37db-4027-a2bb-10335aafd546/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDk0OWE2Ni1kNTNiLTRkZDEtOWU1MS03ZjVhNzVhYWNmNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4OTY2MTQ2LTM3ZGItNDAyNy1hMmJiLTEwMzM1YWFmZDU0NiI6WyJyZWFkIl19LCJleHAiOjE3NjQ5ODk3MDUsIm5iZiI6MTc2NDk4OTEwNX0.VQKnrtEZr6Q0lkEfePEQY8QcubdlTyD4D1rr1QxDNQs&client=90949a66-d53b-4dd1-9e51-7f5a75aacf44&mode=fit","logoId":"b8966146-37db-4027-a2bb-10335aafd546","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CCI Support Center","sharedPortalName":"CCI Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CCI Support Center","sharedPortalName":"CCI Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d057ed39-9697-40ec-acad-c2b9ee657c9c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDk0OWE2Ni1kNTNiLTRkZDEtOWU1MS03ZjVhNzVhYWNmNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwNTdlZDM5LTk2OTctNDBlYy1hY2FkLWMyYjllZTY1N2M5YyI6WyJyZWFkIl19LCJleHAiOjE3NjQ5ODk3MDUsIm5iZiI6MTc2NDk4OTEwNX0.ESH7u2-CJiH5xn-CG_oUhMYgAR092e_clsJO0PFXsHg&client=90949a66-d53b-4dd1-9e51-7f5a75aacf44&height=300&mode=fit","bannerMediaApiFileId":"d057ed39-9697-40ec-acad-c2b9ee657c9c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10044,"serviceDeskId":2,"name":"CCI Support","description":"<p>Welcome! You can raise a Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"FasCard","descriptionHtml":"","callToAction":"FasCard","introHtml":"<p>Issues related to Fascard</p>","icon":10581,"iconUrl":"https://cardconceptsinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[2],"key":""},{"id":"10","name":"LaundryCard","descriptionHtml":"","callToAction":"LaundryCard","introHtml":"<p>Issues related to LaundryCard or LaundryCard Live</p>","icon":10582,"iconUrl":"https://cardconceptsinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[2],"key":""},{"id":"9","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10527,"iconUrl":"https://cardconceptsinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"F3 Upgrade","descriptionHtml":"","callToAction":"F3 Upgrade","introHtml":"","icon":10511,"iconUrl":"https://cardconceptsinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"11","name":"FasCard App Feedback","descriptionHtml":"","callToAction":"FasCard App Feedback","introHtml":"","icon":10581,"iconUrl":"https://cardconceptsinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8cd8965f-bb38-3621-947b-5ed21a652b72","appLinkName":"System Confluence","appLinkUrl":"https://cardconceptsinc.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://cardconceptsinc.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://cardconceptsinc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDk0OWE2Ni1kNTNiLTRkZDEtOWU1MS03ZjVhNzVhYWNmNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjQ5OTAzMDUsIm5iZiI6MTc2NDk4OTEwNSwiYW5vbklkIjoiYW5vbi11c2VyIn0.M1Etp1JsnldFogSlvTlsJGRvugcW-wCxVeS-Rv7-RQI","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"90949a66-d53b-4dd1-9e51-7f5a75aacf44","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"CCI Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cardconceptsinc.atlassian.net/wiki","kbLinkDomainURLs":["https://cardconceptsinc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fcardconceptsinc.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiODQ1OTJjYzAzMzM5Y2FjYTE3ZjYwZjI3Y2FjYTRkZTM5N2RjY2RkMzE3MmZlMThjNDhmMGUzMDQzMTEyYjI1IiwiaXNzIjoiOWY0Njc5MDUtZTdlZi0zYTVjLWJhNDUtMWE2ZWVmNmU1Y2IyIiwiY29udGV4dCI6e30sImV4cCI6MTc2NDk5MDAwNSwiaWF0IjoxNzY0OTg5MTA1fQ.fd6zlE3qOQiN4GumOnERexMFfWKogor8xlYsyUdeG64\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjlmNDY3OTA1LWU3ZWYtM2E1Yy1iYTQ1LTFhNmVlZjZlNWNiMiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2NhcmRjb25jZXB0c2luYy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9jYXJkY29uY2VwdHNpbmMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQIiwiaWQiOiIxMDA0NCJ9fX0sImV4cCI6MTc2NDk5MDAwNSwiaWF0IjoxNzY0OTg5MTA1fQ.zt1DiU3xyRYKMQw9kaodB7bicX0aKWW9QyEX9Xqozt4\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://cardconceptsinc.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://cardconceptsinc.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10044\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10044\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://cardconceptsinc.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cardconceptsinc","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"03cc4f41b7fa8fa5cb3ca0681af0ef4951130ee3_lout","baseUrl":"https://cardconceptsinc.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cardconceptsinc.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"90949a66-d53b-4dd1-9e51-7f5a75aacf44","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0b9c6a0e1a24490c89ac7057a2b7b9e6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cardconceptsinc.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}