If a customer gets a new card from the X-Changer and then reports that the card is invalid or does not have the balance they reportedly added, the systems may have had an error when dispensing that new card. It may be possible to assign the lost value to the customer's card by using the 'Assign from Escrow' feature feature. To use this feature insert your attendant card into the X-Changer from where the customer reportedly lost money and touch the Assign from Escrow option. The Assign from Escrow permission must be active on your card to perform this function.
If there are any transactions listed that match the customers reported loss, select it from the screen and insert the customers card. This will apply this balance The amount listed will be applied to the customer's card and remove the transaction from the system. The customer can use their card immediately.
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