To access this function, your specific Card ID (The 12-digit number on the back of the card) must have ASSIGN FROM ESCROW-ADVANCED ESCROW selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
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When a customer attempts to purchase a new card, and the card fails to be scanned by the X-Changer, the system will attempt to alert the customer to re-insert their card in order to apply the proper credit. If the customer does not insert their card within 2 minutes of the dispense, the system will store the value of the purchase in what is called Escrow.
This Escrow function will allow a user to review the applied and the 'unused' escrow transactions. It is also possible to apply an escrow balance to a customer card by choosing an un-assigned record and clicking Edit. Enter the card number of the card to receive the escrow amount and click Save.
Select Cards from the main menu.
Select Escrow.
By default, only un-assigned records will appear on this screen. Enabling the 'Show ALL Records' option will also display the previously assigned escrow transactions.
Select Edit on the line of the amount you want to assign to a customer's card.
Type in the customer's card number to apply the money to the card.