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If there are any transactions listed that match the customers reported loss, select it from the screen and insert the customers card. The amount listed will be applied to the customer's card and remove the transaction from the system. The customer can use their card immediately. <TO DO: Replace screen shot with updated screenshot>
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Cards that are re-inserted as intended targets for escrow balance must be a brand new card, that has never been dispensed previously. If you are using recycled cards in your card dispenser its a good idea to keep a small number of new cards available to the attendant as the recycled cards will not be able to receive the escrow transfer. |