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titleOVERVIEW

The LaundryCard System may need a restart occasionally.  Follow the steps below to perform this function.



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Table of Contents


How to Restart the LaundryCard System

To access this function, employee card must have RESTART SYSTEM selected under MAINTENANCE in permission settings .  See Permission Settings and Functions for more information on how to modify permissions.

Warning
  • It's not advised to execute reboots remotely, On site interaction is required! 


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Step 1 - Initiate Reboot

  1. Insert employee card into X-Changer and click Maintenance then Restart System.

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  2. Choose the appropriate button to reboot the X-Changer. 
    1. If the X-Changer being rebooted is database primary, the system will automatically perform a failover before rebooting. Note: This only applies to V9+ 

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Step 2 - Confirm Reboot

  1. When prompted, click OK to confirm.
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Step 1 - Perform Failover

  1. Insert employee card into Primary X-Changer and click Maintenance then System Error Messages. Verify no database backup errors are present.
    1. If database backup errors are present, contact Technical Support before proceeding.

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  2. Click the Back button.
  3. Click the Restart System button.
  4. Choose Failover to Backup. When prompted, click OK to confirm.
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Tip

X-Changers should be rebooted once a month for optimum performance!