To access this function, your specific Card ID (The 12-digit number on the back of the card) must have ESCROW selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
When In some instances, a customer attempts can add value to purchase a new card, and the card fails to be scanned by the X-Changer, the system will attempt to alert the customer to re-insert their card in order to apply the proper credit. If have it dispensed, but a malfunction occurs in adding the value to the card. Immediately after the card is dispensed, there is a 2 minute window when the customer can insert the card and the value can be added. However, if the customer does not insert their the card within 2 minutes of the dispense, the system will store the value of the purchase in what is called Escrow. this timeframe, the money that was not applied to the card will be held in an account called "Escrow". When this occurs, anyone who has Assign from Escrow or Escrow permissions can apply the escrow money to the customer's card. Follow the steps below to assign money from escrow.
This Escrow function will allow a user to review the applied and the 'unused' escrow transactions. It is also possible to apply an escrow balance to a customer card by choosing an un-assigned record and clicking Edit. Enter the card number of the card to receive the escrow amount and click Save.
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