To access this function, your specific Card ID (The 12-digit number on the back of the card) must have CUSTOMER SYSTEM ERROR LOGMESSAGES selected under MAINTENANCE in permission settings . Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
If a customer reports that they 'lost' money on a transaction at the X-Changer, you can select Maintenance from the main menu and use the Customer Error Log to view any errors that recently occurred on the X-Changers. If a bill acceptor or card dispenser jams while a customer is trying to make a purchase, this report will show you where and when this error occurred.
Select MAINTENANCE.
Select CUSTOMER ERROR LOG
Select SYSTEM ERROR MESSAGES.
This log will show any errors on an X-Changer.
