If a customer gets a new card from the X-Changer and then reports that the card is invalid or does not have the balance they reportedly added, the systems may have had an error when dispensing that new card. It may be possible to assign the lost value to the customer's card by using the Assign from Escrow feature. To use this feature insert your card into the X-Changer from where the customer reportedly lost money and touch the touch Assign from Escrow option. The Assign from Escrow permission must be active on your card to perform this function.
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