When a customer attempts to purchase a new card, and the card fails to be scanned by the X-Changer, the system will attempt to alert the customer to re-insert their card in order to apply the proper credit. If the customer does not insert their card within 2 minutes of the dispense, the system will store the value of the purchase in what is called Escrow.
This Escrow function will allow a user to review the applied and the 'unused' escrow transactions. It is also possible to apply an escrow balance to a customer card by choosing an un-assigned record and clicking Edit. Enter the card number of the card to receive the escrow amount and click Save.
By default only un-assigned records will appear on this scree, enabling the 'Show ALL Records' option will also display the previously assigned escrow transactions.