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If the satellite is down and the card readers cannot connect to the satellite, the reader will still remember the last 1,000 cards that have been used in the system. So a customer would still be able to use the machines with card or coin. Once the satellite comes back online it will then sync with the readers and reflect the transactions.

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  1. Disconnect power from all devices including: Modem, Routers and the Satellite. The Satellite has two possible power sources.
    The most common is the PoE power supply which looks like this:
     If your Satellite has only a single network cable plugged in then it is using this device.
  2. Power on the Modem first and wait for the device to come back online completely (usually 5 minutes).
  3. Power on any Routers or any other devices you may have plugged into the Modem. Wait for them to come online completely.
  4. Plug the power in for the Satellite and wait for the Satellite to come online. The Satellite will beep once then after 30 seconds it will beep 2 more times. After that point the reset is complete and the system should come back online. If it still does not come back online you may want to confirm your internet connection is active by connecting a device to the modem or router and trying to access the internet.

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SAP was previously onlineSAP has never been online
Connect to FasCard account to check status of satellite (rows showing in Red are offline).
Verify the satellite firmware version is current.Follow install guide - FasCard System Installation (with POE)
Reboot FasSat software from the Status tab on the admin site.Verify MAC address on the bottom of the satellite matches the one entered to the account.
Power cycle satellite via POE adapter on wall outlet.Make sure internet is working by using a laptop to access websites. If not call ISP.
Use a card reader for: Satellite Network Status DiagnosticsReboot the modem, then router (if applicable) the power cycle the satellite.
Check with a server admin to see if satellite is communicating at all.