If the satellite is down and the card readers cannot connect to the satellite, the reader will still remember the last 1,000 cards that have been used in the system. So a customer would still be able to use the machines with card or coin. Once the satellite comes back online it will then sync with the readers and reflect the transactions.
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- Unplug the PoE Power supply for the Satellite:
Wait
- Wait 10 Seconds and plug the PoE power supply back in.
- Wait 3 minutes and check for connection to the readers.
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- Swipe diagnostic card 999345678912, manager card 999234567890 or cycle power on the reader and press all three buttons simultaneously
- Scroll down to 'Diagnostics Menu' and press 'press "-' " key
- Scroll down to 'Show satellite status' and press 'press "-' " key
- Example screen shown below
- The text next to Net will change based on connection state
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| SAP was previously online | SAP has never been online |
|---|---|
| Connect to FasCard account to check status of satellite (rows showing in Red are offline). | |
| Verify the satellite firmware version is current. | Follow install guide - FasCard System Installation (with POE) |
| Reboot FasSat software from the Status tab on the admin site. | Verify MAC address on the bottom of the satellite matches the one entered to the account. |
| Power cycle satellite via POE adapter on wall outlet. | Make sure internet is working by using a laptop to access websites. If not call ISP. |
| Use a card reader for: Satellite Network Status Diagnostics | Reboot the modem, then router (if applicable) the power cycle the satellite. |
| Check with a server admin to see if satellite is communicating at all. | |