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This icon indicates that the satellite is unable to connect to the internet, preventing credit card processing.
Solution: Reboot all internet
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devices
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Disconnect power from modem, router(s) and the satellite access point. The satellite has two possible sources - Power over Ethernet or AC Adapter (do not use both sources types of power source).
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- Disconnect PoE adapter (shown above, Fig. 2a) from the wall for 30 seconds, then reconnect. Check card readers again after 3-5 minutes.
- If issue persists, reboot all internet devices as shown here.
- If issue still persists, contact CCI for further troubleshooting support.
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