If the satellite is offline, card readers cannot accept credit cards but equipment can still be operated by coin. In case of such an outage, the satellite remembers retains the balance of the 1,000 previously most recently used loyalty accounts. Once the satellite comes back online it will then sync with the readers and reflect the transactions.  

Quick Reference For Diagnosing System Outage

If your system goes down or you  you are unable accept credit cards or loyalty cards, two possible problems may exist. Simply checking the readers will give you enough information to diagnose an outage. An  An icon will appear in the top right hand corner of the display on the reader to indicate the nature of the outage.

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Symptom:

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 Internet Down icon

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appears on card readers 

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This icon indicates that the satellite is unable to connect to the internet, preventing credit card processing.

Solution: Reboot all internet devices

Disconnect power from modem, router(s) and SAPthe satellite access point. The Satellite satellite has two possible sources - Power over Ethernet (PoE is recommended) or AC Adapter (do not use both sources types of power source).  

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1. Re-Connect Reconnect power to modem first and wait 2-5 minutes for it to come back online completely.
   
   
2. Re-Connect Reconnect power to personal network devices (router/switch) and wait for them to come back online completely.
   
   
3. Re-Connect power to SAP and Reconnect power to satellite and wait 60 seconds for it to come back online completely. The Satellite satellite will beep once then after approximately 30 seconds it will beep 2 twice more times.
   
   

4. If the card readers still do not come back online,

   confirm internet connection is active by trying

   attempt to reach to reach

   a few websites (Google, CNN, Yahoo, etc.)

Problem (Wireless Alert icon) Reader has no connection to Satellite

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Solution: Reboot SAP

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View Diagnostics Screen on Reader

1. Swipe diagnostic card 999345678912, manager card 999234567890 or cycle power on the reader and press all three buttons simultaneously
2. Scroll down to 'Diagnostics Menu' and press "-" key
3. Scroll down to 'Show satellite status' and press "-" key
4. Example screen shown below
5. The text next to Net will change based on connection state

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1. an outside website (perform a new Google search to prevent appearance of cached pages).  

   Note

   Note that while using a cell phone or other wireless device that utilizes a 4G/LTE connection it is possible to connect to a wireless network and still connect to the internet using cellular service if the store internet is down.  It is for this reason that the recommended method for verifying store internet requires a laptop or other computer that does not use a cellular service for internet connectivity.

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Symptom:  Wireless Alert icon appears on card readers

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This icon indicates that the card readers are not communicating to the satellite itself and is not dependent upon an active internet connection.  

Solution 1:  Reboot FasCard reader

If one card reader is displaying the Wireless Alert icon, power cycle the reader.  This may require a power cycle of the machine to accomplish, depending upon installation.  If issue persists or if multiple card readers are displaying the Wireless Alert icon, proceed to Solution 2, below.

Solution 2:  Reboot Satellite

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1. Disconnect PoE adapter (shown above, Fig. 2a)  from the wall for 30 seconds, then reconnect. Check card readers again after 3-5 minutes.
   
   
    
   
   
   

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