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Disconnect power from modem, router(s) and the satellite access point. The satellite has two possible sources - Power over Ethernet or AC Adapter (do not use both sources types of power source). Anchor fig1a fig1a
- Reconnect power to modem first and wait 2-5 minutes for it to come back online completely.
- Reconnect power to personal network devices (router/switch) and wait for them to come back online completely.
- Reconnect power to satellite and wait 60 seconds for it to come back online completely. The satellite will beep once then after approximately 30 seconds it will beep twice more.
If the card readers still do not come back online, attempt to reach to reach an outside website (perform a new Google search to prevent appearance of cached pages).
Note Note that while using a cell phone or other wireless device that utilizes a 4G/LTE connection it is possible to connect to a wireless network and still connect to the internet using cellular service if the store internet is down. It is for this reason that the recommended method for verifying store internet requires a laptop or other computer that does not use a cellular service for internet connectivity.
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Solution 2: Reboot Satellite
- Disconnect PoE adapter (shown above, Fig. 2a1a) from the wall for 30 seconds, then reconnect. Check card readers again after 3-5 minutes.
- If issue persists, reboot all internet devices as shown here.
- If issue still persists, contact CCI for further troubleshooting support.
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