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If the satellite is offline, card readers cannot accept credit cards but equipment can still be operated by coin. In case of such an outage, the satellite retains the balance of the 5,000 most recently used loyalty accounts. Once the satellite comes back online it will sync with the readers and reflect the transactions.
Quick Reference For Diagnosing System Outage
If you are unable accept credit cards or loyalty cards, two possible problems may exist. An icon will appear in the top right hand corner of the display on the reader to indicate the nature of the outage.
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