If the satellite is offline, the card readers cannot accept credit cards , the reader will still remember the last 1,000 cards that have been used in the system. So a customer would still be able to use the machines with card or coinbut equipment can still be operated by coin. In case of such an outage, the satellite remembers the balance of 1,000 previously used loyalty accounts. Once the satellite comes back online it will then sync with the readers and reflect the transactions.
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| SAP was previously online | SAP has never been online |
|---|---|
| Connect to FasCard account to check status of satellite (rows showing in Red are offline). | |
| Verify the satellite firmware version is current. | Follow install guide - FasCard System Installation (with POE) |
| Reboot FasSat software from the Status tab on the admin site. | Verify MAC address on the bottom of the satellite matches the one entered to the account. |
| Power cycle satellite via POE adapter on wall outlet. | Make sure internet is working by using a laptop to access websites. If not call ISP. |
| Use a card reader for: Satellite Network Status Diagnostics | Reboot the modem, then router (if applicable) the power cycle the satellite. |
| Check with a server admin to see if satellite is communicating at all. | |