If the satellite is down and offline, the card readers cannot connect to the satelliteaccept credit cards, the reader will still remember the last 1,000 cards that have been used in the system. So a customer would still be able to use the machines with card or coin. Once the satellite comes back online it will then sync with the readers and reflect the transactions.

Quick Reference For Diagnosing System Outage

If your system goes down or you are unable accept credit cards, two possible problems may exist. Simply checking the readers will give you enough information to diagnose an outage. An icon will appear in the top right hand corner of the display on the reader.

Problem:

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If you see this icon: Image Removed This would indicate the Satellite is not receiving an internet connection.

Solution:

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(Internet Down icon) Satellite cannot get online

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Solution: Reboot all internet devices

Disconnect power from

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modem, router(s) and SAP. The Satellite has two possible

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sources - Power over Ethernet (PoE is recommended) or AC Adapter

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1. Re-Connect power to modem first and wait 2-5 minutes for it to come back online completely (usually 5 minutes).Power on any Routers or any other devices you may have plugged into the Modem. Wait .
2. Re-Connect power to personal network devices (router/switch) and wait for them to come back online completely.
3. Plug the power in for the Satellite and wait for the Satellite to come onlineRe-Connect power to SAP and wait 60 seconds for it to come back online completely. The Satellite will beep once then after 30 seconds it will beep 2 more times. After that point the reset is complete and the system should come back online. If it still does
4. If the card readers still do not come back online you may want to , confirm your internet connection is active by connecting a device to the modem or router and trying to access the internet.trying to reach a few websites (Google, CNN, Yahoo, etc.)

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Problem

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(Wireless Alert icon) Reader has no connection to Satellite

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Solution: Reboot SAP

1. Unplug PoE from the PoE Power supply for the Satellite:
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2. Wait 10 Seconds and plug the PoE power supply back in.
3. Wait 3 minutes and check for connection to the readers.wall for 30 seconds, then replug. Check card readers again after 3-5 minutes.
   
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View Diagnostics Screen on Reader

1. Swipe diagnostic card 999345678912, manager card 999234567890 or cycle power on the reader and press all three buttons simultaneously
2. Scroll down to 'Diagnostics Menu' and press "-" key
3. Scroll down to 'Show satellite status' and press "-" key
4. Example screen shown below
5. The text next to Net will change based on connection state

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