...
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
If a customer reports that they 'lost' money on a transaction at the X-Changer, you can select Maintenance from the main menu and use the Customer Error Log to view any errors that customers may have experienced or user-related issues that recently occurred on the X-Changers. |
...
For instance, if a bill acceptor or card dispenser jams while a customer is trying to make a purchase, this report will show you where and when this error occurred |
...
. |
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
|
Customer Error Log
To access this function, your specific Card ID (The 12-digit number on the back of the card) must have CUSTOMER ERROR LOG selected under MAINTENANCE in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
- Select MAINTENANCE.
- Select CUSTOMER ERROR LOG.
...
- This log will show any Customer-based errors on an X-Changer.
...
