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In some instances, a customer can add value to a card, have it dispensed, but a malfunction occurs in adding the value to the card. In this case, the money that was not applied to the card will be held in an account called "Escrow". When this occurs, anyone who has Assign from Escrow permissions can apply the escrow money to the customer's card. Follow the steps below to assign money from escrow. |
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Processing Escrow Funds
To access this function, your specific Card ID (The 12-digit number on the back of the card) must have ASSIGN FROM
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ESCROW selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
If a customer gets a new card from the X-Changer and then reports that the card is invalid or does not have the balance they reportedly added, the systems may have had an error when dispensing that new card. It may be possible to assign the lost value to the customer's card by using the Assign from Escrow feature. To use this feature insert your card into the X-Changer from where the customer reportedly lost money and touch Assign from Escrow. The Assign from Escrow permission must be active on your card to perform this function.
If there are any transactions listed that match the customers reported loss, select it from the screen and insert the customers card. The amount listed will be applied to the customer's card and remove the transaction from the system. The customer can use their card immediately. <TO DO: Replace screen shot with updated screenshot>
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Cards that are re-inserted as intended targets for escrow balance must be a brand new card, that has never been dispensed previously. If you are using recycled cards in your card dispenser its a good idea to keep a small number of new cards available to the attendant as the recycled cards will not be able to receive the escrow transfer. |
- Insert your card and select CARDS from the menu.
- Select Assign from Escrow.
- Locate the transaction listed that matches the customer's reported loss. Select assign.
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- Then follow the prompt to remove your card and insert the customer's new card.
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- The amount listed will be applied to the customer's card and remove the transaction from the system. The customer can use their card immediately.