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Comment: Added 2nd gen sensors and information.
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This guide provides additional maintenance and troubleshooting steps encountered with the Fascard Touch Kiosk.

Transport Roller Cleaning

The transport rollers may be cleaned by cycling a cleaning card back and forth between the entry bezel and the card connected position.
Sometimes, when the transport rollers are exceptionally dirty, there is not enough roller grip on the card to move it back and forth.
Insert a cleaning card just far enough for it to be positioned between the front two rollers.
Allow the rollers to turn for 5 to 10 seconds at which point, increased pull will be felt on the card.
With a firm grip on the cleaning card, insert it still further, until it reaches the rear set of transport rollers.
Allow all 4 rollers to spin on the card for another 5 to 10 seconds. The card may now be removed, or released and ejected.
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document will walk you through how to inspect the FasCard Touch Kiosk Card Dispenser to ensure it remains in full working order. 

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Table of Contents

Roller Inspection

Inspect the rollers for damage and wear

New
Roller
RollersWorn Rollers

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Worn Roller
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  • If the clutch rollers appear to be worn they will need to be replaced.  To order new rollers or for instructions on replacing the rollers please contact Asahi Seiko at 1(800) 859-5353
  • If the clutch roller does not require replacing, it should be cleaned with Isopropyl Alcohol or a mild detergent and a lint free cloth.
  • The roller should be rotated by hand, ensuring that all of the surface which makes contact with the card is clean.

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Checking Belt Tension

It is critical for the correct operation of the unit, that the two main drivebelts are correctly adjusted.The

  • Inspect drive belts
should be visually inspected
  • for damage or wear. 
  • If any of the ‘teeth’ are worn or rounded, the belt should be replaced.
  Also verify
  • Verify the orange belts are not loose enough to fall off.


Check Position Sensors

IMPORTANT: Appearance of position sensors may vary depending on the age of kiosk and/or dispenser within the kiosk itself.

  1. Ensure the 3 black position sensors are clean.
     
    1. To clean, wipe
the lens surface
    1. with a
clean dry cloth.
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    1. lint free cloth and spray with can of compressed air.

      1. 1ST GENERATION: Image Added

      2. 2ND GENERATION: Image Added

  2. Ensure the 3 white sensor connectors are plugged in
properly
  1. and fully seated.
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Related issues

    1. With 1st generation dispensers, the sensors would be mounted flatly parallel from one another with its flat plate screwed underneath the sensor itself without a cover shroud in place.

      1. 1ST GENERATION: Image Added

    2. With 2nd generation dispensers, the sensors would be mounted at an angle with a screwed-on cover shroud that would need to be removed to inspect the sensors.

      1. 2ND GENERATION: Image AddedImage AddedImage Added


Middle Carriage Inspection

Warning

Only perform Middle Carriage Inspection if you are having issues with cards jamming. 

  1. Open the middle carriage
    1. Unscrew the 4 small screws on the top of the middle carriage plate. 
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  2. Inspect the plastic tabs underneath the middle metal carriage.  
    1. Plastic Tabs should be intact (View examples below)
Plastic Tabs Intact (tick)Plastic Tabs Broken (error)

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Note

If tabs are broken, please contact CCI Technical support at 866-860-1660