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If a customer reports that they 'lost' money on a transaction at the X-Changer, you can select Maintenance from the main menu and use the Customer Error Log to view any errors that customers may have experienced or user-related issues that recently occurred on the X-Changers. |
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For instance, if a bill acceptor or card dispenser jams while a customer is trying to make a purchase, this report will show you where and when this error occurred. |
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Customer Error Log
To access this function, your specific Card ID (The 12-digit number on the back of the card) must have CUSTOMER ERROR LOG selected under MAINTENANCE in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
- Select MAINTENANCE.
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- Select CUSTOMER ERROR
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- LOG.
- This log will show any Customer-based errors on an X-Changer.
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