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On occasion a customer may have funds on their LaundryCard and want a refund, leaving the card with $0. If refunds are supported by the store, the store Owner/Manager may refund money to a customer. The instructions on how to complete this action are below. |
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Refund Card
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NOTEThe Refund function does not award a credit/debit card chargeback or reverse a credit/debit card charge. Should a customer request a refund, the return amount would have to be provided directly by the store with cash (or other decided upon means). |
To access this function, your specific Card ID (The 12-digit number on the back of the card) must have REFUND CARD selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
Select CARDS from the main menu.
Select Refund Card.
When prompted, remove the user's card and insert the customer's Laundry Card.
When giving a refund, the system assumes that the user performing this function will refund cash from a source other than the X-Changer's bill stacker.
The card balance information appears.
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The amount to return to the customer is displayed and can include the balance plus the deposit amounts.
Once the user presses DONE, the card balance is cleared and can be returned to management to be reused.
The customer should have received a cash refund (or other decided upon means of refunding, depending on in-store policy).
This refund is logged and tracked in
various reports: Employee Usage, Machine Activity (by X-Changer), Monthly, Totals History, Totals.