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WARNING Failure to successfully complete the following steps correctly may result in data loss. Please contact support@laundrycard.com with any questions. | |||||||||||
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Overview
This explains how to correct a system network problem. An error such as the one below indicates the Laundry Card cabinets are not communicating with each other properly. Left unresolved, database backup failures can occur.
X-Changer A (This System)
Network.err
Network error or other computer (CCI2) is not running.Last known good network check was at 1/19/2012 12:41:05 PMPrimary database is on X-changer A
Requirements
Keys to open front
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and rear of X-Changer
Identify Network Device
LINKSYS (hub)
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Consider replacing original Linksys network hubs with technologically superior network newer switches less prone to failure. Any 5-8 port 10/100 switch will do. |
DELL POWER CONNECT (switch)
CISCO or D-Link (switch)
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Reboot Power to Network Device
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Make sure there are no red lines indicating DB or CSV backup failure before rebooting. If so, please contact CCI support immediately.When working on the system network, transactions may slow down for customers. |
Make sure
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you have the rear (front on some LITE systems) open on both cabinets.
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Starting with X-Changer A, locate the network device power plug.
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Remove power from this device for 10-15 seconds then reconnect power.
Give the system 60 seconds to sync.
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Proceed to X-Changer B and locate the network device power plug - repeat step 3.
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Test: buy a new card and insert existing cards on both X-Changers to verify there are no errors.