Versions Compared

Old Version 63

changes.mady.by.user Christopher Patac

Saved on

compared with

New Version Current

changes.mady.by.user Christopher Patac

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
borderStylesolid
titleOverview

This document is intended to serve as a general operation guide for the end user and attendant in locations utilizing a FasCard Touch Kiosk.



Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
borderStylesolid
titleTable of Contents
Table of Contents


Loyalty Account Management

The Fascard FasCard Touch Kiosk allows loyalty users to purchase :

  • Purchase new cards
, add
  • Add value to an existing card
, add
  • Add an additional card to an existing account
, and register
  • Register a Loyalty Account
.  The
  • Review past activity
  • (if set up) Apply coupons to an existing account

The Touch Kiosk is typically configured to accept both cash and credit.

From the FasCard Home Screen, a user can choose from English or Spanish.

Purchasing a New Card

Tip
  • Purchasing a new card will create a new account. Accounts can be merged by adding a card to an existing Loyalty account. See FasCard Loyalty Site - Settings for more information.


Panel
borderColor#416EB6
titleColor#e6e6e6
titleBGColor#416EB6
title(Optional) Registration Before Purchase


Note
titleNote

For this setting to be active, Require registration to obtain card would need to be enabled on the FasCard Admin Site prior to functioning in this required order. By default, this function is disabled.

With User Registration before purchase, you have the option to require customers to register any (or all) of the following prior to being allowed to purchase a FasCard:

  • Email
  • Name
  • Address
  • Phone
  • Birthday


  1. From the FasCard Kiosk main menu, select Get New Card.
    Image Added

  2. Complete the registration fields to advance to the NEW CARD screen.
    Image Added

Anchor
emailreg
emailreg

Email Registration

The Email field will display when an email address has previously been saved, but the email address field itself will lock after both registration and verification is completed.

Until this email address is verified by the loyalty customer, the email field can be updated at any time, should a customer change their mind as to which email they want their account registered to.

Image Added

When entering a valid email address on registration, the customer will receive an email from notify@fascard.com to complete registration. If said email is not present in the Inbox, be sure to check the Spam/Junk or Deleted folder.

Upon visiting the link, you will be asked to set a password to complete registration to the FasCard Mobile Site. You will also have access to the FasCard Mobile App with these login credentials.

Once completed, your email will then be registered to the FasCard system and display in the registered field.



Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleGet A New Card Using Cash
  1. From the FasCard Kiosk main menu, click select Get New Card.


  2. Enter Insert your dollar bills into the bill acceptor as show shown in the below picture.


  3. The value amount entered will show on the screen. 

  4. Once the desired amount of money is entered, click Dispense Card.
    Image RemovedImage Added

  5. Wait until prompted to take the card.  The money is being added to the card.


  6. Take the card when prompted.
    Image RemovedImage Added



Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleGet A New Card Using Credit/Debit
  1. From the FasCard Kiosk main menu, click Get New Card.


  2. Select Get New Card with Debit/Credit.


  3. Once 'Get New Card With Credit/Debit' is pressed, the available options screen will load.

  4. Select the preferred package.


  5. 'Insert Credit Card' screen will load and display amount of chosen package. 

    1. If the optional C-1009 EMV Reader is installed, one of three use options will display:

      Insert Chip
      Image Removed

      Image Added

      Contactless Tap-To-Charge Card
      Image Removed

      Image Added

      Contactless Smart Device NFC
      Image Removed

      Image Added


      Note
      titleIMPORTANT

      If a credit/debit card does not have an EMV chip or tap-to-charge (passive NFC) functionality, insert the card into the chip reader 3 times in succession to trigger the Swipe Fallback function.

      Once Swipe Fallback has been triggered, immediately swipe your card through the right-side magstripe reader of the C-1009 EMV Bezel to continue.


  6. Post-transaction messages will appear to indicate success and provide instructions.

  7. FasCard Loyalty card will be dispensed. Take the card when prompted.
    Image Added


EBT Cards

For locations that accept EBT, when an EBT card is used at a Touch Kiosk, the customer will be prompted to verify use of the EBT card through the pinpad page following an insert or swipe of said card.

Image Added

Adding Value to an Existing Account

Tip
  • When adding value to an existing account, the user will be presented the option to add an additional card to the existing account. This is limited to 5 additional cards in a 24 hour period.


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleAdd Value to an Existing Card Using Cash
  1. Insert an existing card into the kioskKiosk. If an EMV Bezel is attached and card insert is disabled, swipe customer card along EMV card swipe. You can also tap your customer card if using a FLEX RF loyalty card to access your account.

  2. The current card balance will display near top of screen.
    Image RemovedImage Added

  3. To add value using cash, insert bills now.

  4. The balance will change according to the cash amount inserted into the kiosk.

  5. Click Select "Done" when finished.


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleAdd Value to an Existing Card Using Credit/Debit
  1. Insert an existing card into the kioskKiosk. If an EMV Bezel is attached and card insert is disabled, swipe customer card along EMV card swipe. You can also tap your customer card if using a FLEX RF loyalty card to access your account.

  2. The current card balance will display near the top of screen.
    Image RemovedImage Added

  3. Press "Add Value With Debit/Credit".  The available package options will appear.

  4. Select the preferred package.


  5. 'Insert Credit Card' screen will load and display amount of chosen package. 

    1. If the optional C-1009 EMV Reader is installed, one of three use options will display:

      Insert Chip
      Image Removed

      Image Added

      Contactless Tap-To-Charge Card
      Image Removed

      Image Added

      Contactless Smart Device NFC
      Image Removed

      Image Added


      Note
      titleIMPORTANT

      If a credit/debit card does not have an EMV chip or tap-to-charge (passive NFC) functionality, insert the card into the chip reader 3 times in succession to trigger the Swipe Fallback function.

      Once Swipe Fallback has been triggered, immediately swipe your card through the right-side magstripe reader of the C-1009 EMV Bezel to continue.


  6. Messages will appear to indicate success and provide instructions.FasCard Loyalty card will be dispensed.a successful transaction.

EBT Cards

For locations that accept EBT, when an EBT card is used at a Touch Kiosk, the customer will be prompted to verify use of the EBT card through the pinpad page following an insert or swipe of said card.

Image Added

Coupons

Tip

A Store Owner can do promotions and offer customers coupons as incentives to keep coming to their store.  To redeem a coupon, you may need to ask the Store Owner/Manager for the coupon code.


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleRedeem Coupons

When the coupon code is received from the Store Owner, follow the steps below.

  1. Insert customer card into the Kiosk
    Image Removed . If an EMV Bezel is attached, swipe customer card along EMV card swipe. You can also tap your customer card if using a FLEX RF loyalty card to access your account.

  2. Select Coupon.
    Image Removed Image Added

  3. Enter the code using the keypad screen and click Submit.


  4. The Customer will receive the message of the description of the bonus. 


  5. Click the "Done" button to return to the account home screen.

  6. By adding coupons onto a Loyalty Account using a kiosk, the location of the Kiosk will will be added to the Activity screen on the user's account with the applied coupon listed below the location. This will also display on the mobile account.
    Image Modified

Account Activity

Tip
  • When accessing a Loyalty Account, insert a customer's card into the FasCard Kiosk and the main account screen appears displaying the current balance along with other features.

A Loyalty Account may also be accessed without a Loyalty card by using the FasCard mobile app on a smart phone and the QR code on a kiosk.  Click here to learn how to do this.
Image RemovedImage Added


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleAccount Activity

A Loyalty Customer has the ability to see where value has been added to their FasCard.  

  1. Insert, swipe, or tap* card and select Activity.
    Image Modified

  2. By clicking the "+" icon beside each amount, it will expand to display the exact amount added along with a time stamp and Reader/Kiosk location name.
    Image Modified


Access Account with QR Code And The Mobile App

Loyalty Account users can access an account without a Loyalty Card by using the Mobile app and a phone's camera to read the QR matrix code on the touch kiosk.  Click here to reader more about this functionality.

Register

Tip
  • Loyalty Customers can register their card to make it easier for Store Owners to locate and deactivate, in case the card is lost or stolen.  To Register a Loyalty Card, follow the steps below.


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleRegister

With User Registration you have the option to require customers to register any (or all) of the following information:

  • Name
  • Address
  • Phone
  • Birthday

By default, all above settings are enabled, but any (or all) registration fields can be disabled, if required.

Insert the card into the Kiosk

For existing customers that have not previously registered any information before any registration settings were recently enabled/changed, the following steps can be performed to register a customer card:

  1. Insert, swipe, or tap* existing customer card.

  2. Select the Register button.
    Image RemovedImage Added

  3. Once finished entering the information, click select the green Submit button.


Note
titleThe Email Field

If registration is required before purchasing a new card, the Email field is only accessible upon first registration prior to purchasing a card, if enabled. 

The Email field will not be editable on a Touch Kiosk upon registration of an existing loyalty account.

As such, adding a different email address to an existing account would require employee intervention of a loyalty user's account or through adding a card number to an existing Loyalty Account via the FasCard Mobile Site at https://m.fascard.com or the FasCard Mobile App.


Adding a New Card to an Existing Loyalty Account

Tip
  • Loyalty customers can have as many as 5 cards to an account.


Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleAdding a New Card

Follow the steps below to add additional cards to a Loyalty Account.

  1. Insert/swipe/tap* primary Loyalty card into the Kiosk.

  2. Select New card.
    Image RemovedImage Added

  3. When prompted to add a new card to your account, select Yes.  Note: If a card deposit is present, each new card dispensed will cost one card deposit.
    Image RemovedImage Added

  4. The new card will be dispensed.



Troubleshooting

If a dispenser error occurs, the following steps are available to both customer and attendant.

Panel
borderColor#416EB6
titleColor#E6e6e6
titleBGColor#416EB6
titleDispensing a Card Fails


MessageTroubleshooting Steps

  • If the magnetic stripe on a Loyalty card is not properly read when dispensed, the system will request that the user enter the card and pin numbers.
  • If the card and pin numbers are entered correctly, the card will be activated.
    • If either number is incorrect, the screen will display an error message and request correction.





Panel
borderColor#416EB6
titleColor#E6E6E6
titleBGColor#416EB6
titleCard is Not Read Properly


Tip

If a user inserts a credit card that is not properly read, the card will not be charged and no temp account is created.


MessageTroubleshooting Steps

  • If the user does not enter attempt to enter card information, the number pad screen (Enter Loyalty Card Pin Screenshot above) will timeout after three (3) minutes.
  • If a temporary account is created (as shown above), managers or attendants with access to the FasCard Admin Site - Loyalty Accounts page may locate and edit the account as necessary (including adding the purchased card to the account).
    • Temp accounts created in this fashion have the following information included:
    • The 'Name' field is set to the name of the error and the time it occurred, e.g. 'Dispenser Error @ 2016/8/29 9:57am'.
    • The address field is set to the Touch Kiosk address and the name of the location, e.g. 'Kiosk 123 @ John's Laundry'.





Note

*Tapping customer card requires a FLEX RF loyalty card and an EMV Bezel installed.


Additional Information