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Unlock the Touch Kiosk cabinet and carefully slide the drawer until you reach the railing stopper. You do not have to pull the drawer completely out, but take caution if the kiosk is not wall-mounted or supported by a mounted base in case the drawer is susceptible to any non-mounted issues or falling out.
<slid out cabinet image>Press the Maintenance button on the Touch Kiosk power controller found above the Bill Acceptor behind the Touch Kiosk.
<power controller image>On the touchscreen, press Maintenance Menu → Shutdown/Reboot → Shutdown Computer and wait a few seconds as the Touch Kiosk goes offline.<navigation images>
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If you are not sure whether the Touch Kiosk is completely off, check both the visible port side of the TK mainboard (left side when facing the front of the touchscreen) and the power controller for any powered-on lights. If not illuminated, the system is offline.
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On the accessible power supply past the Bill Acceptor on the Touch Kiosk shelf, flip the main power switch into the OFF (0) position and unplug the power cable.
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Replace the Power Controller (1st Generation Touch Kiosks Only)
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Reconnect the power cable to the rear power supply and flip the main power switch into the ON (1) position.
Once fully powered and Touch Kiosk reaches the Home/Idle screen, on the Power Controller, press the Maintenance button.
On the touchscreen, press Diagnostic Menu → Start Diagnostics and observe the Card Dispenser section of the diagnostic screen.
Diagnostic Screen (Old C-5650/R1 Dispenser) | Diagnostic Screen (New C-5651 Dispenser) |
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Perform the following testing:
In the Dispenser Card Reader section, press the Reset Comms button.
Result should show the Comms field go from an Offline state to an Online state.
Once back online, press the Power On button in the Card Dispenser section.
Result should show a Power Off button with the Comms field in the Dispenser Card Reader section in an Offline state.
Press the Power Off button to complete the card dispenser power cycle test.
Press the Dispense Card button, retrieving the card being dispensed after two swipes.
This particular Card Dispenser’s read-on-dispense function involves partially dispensing the card, then retrieving the card for its magstripe read, then fully dispensing the card.
Do not grab the dispensed card until the dispenser stops swiping the magstripe and sits idle (usually only takes a couple of seconds per dispense).
Continue to repeatedly Dispense Cards until you reach 20 cards dispensed.
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