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This guide is the recommended method for cleaning the Touch Kiosk Card Dispenser Reader.

The guide should be followed on a bi-monthly basis to ensure that your dispenser continues to perform as intended with minimal downtime.

Note
Card Concepts Inc takes no responsibility for data loss due to human error, hardware failure, or other such circumstances.

Supplies Needed

Rubber Roller Cleaner	Q-Tips or Paper Towels

Warning

title	Warning

Do not use alcohol to clean the rollers.

Shut down the Touch Kiosk via the Maintenance Menu → Shutdown/Reboot → Shutdown.
Open the card reader carriage but pulling on the latch bar and pulling up gently.
With the carriage open, Take a moment to familiarize yourself with the internal parts of the dispenser:

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Apply Rubber Roller Cleanser to a paper towel or Q-tip and clean the Tension Rollers by swiping across as you roll them.
Clean the Tension Bars by rubbing vigorously to remove any dirt or residue. Confirm that they are white (as seen above) and not yellow or dirty.
Insert a test card to the first sensor just before the forward rollers and this will cause the rollers to spin.
While the rollers are spinning press lightly with your cleaning media for three (3) seconds to make sure all dirt is removed from the roller. Repeat for the remaining 3 rollers.
With the Read Head exposed, use light pressure to clean it by rubbing in the direction that the cards travel through the carriage. DO NOT go side to side.
With a dry paper towel, wipe off any residual liquid from all surfaces.

Note
Repeating these steps several times may be necessary. Once finished, remove the test card from the slot and switch the power supply located behind the bill acceptor off and on again. Dispense several cards to ensure performance.