In some instances, a customer can add value to a card, have it dispensed, but a malfunction occurs in adding the value to the card. In this case, the money that was not applied to the card will be held in an account called "Escrow". When this occurs, anyone who has Assign from Escrow permissions can apply the escrow money to the customer's card. Follow the steps below to assign money from escrow.
Processing Escrow Funds
To access this function, your specific Card ID (The 12-digit number on the back of the card) must have ASSIGN FROM ESCROW selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
Cards that are re-inserted as intended targets for escrow balance must be a brand new card, that has never been dispensed previously. If you are using recycled cards in your card dispenser its a good idea to keep a small number of new cards available to the attendant as the recycled cards will not be able to receive the escrow transfer.
- Insert your card and select CARDS from the menu.
- Select Assign from Escrow.
- Locate the transaction listed that matches the customer's reported loss. Select assign.
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- Then follow the prompt to remove your card and insert the customer's new card.
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- The amount listed will be applied to the customer's card and remove the transaction from the system. The customer can use their card immediately.