On occasion a customer may have funds on their LaundryCard and want a refund, leaving the card with $0. If refunds are supported by the store, the store Owner/Manager may refund money to a customer. The instructions on how to complete this action are below.
Refund Card
NOTE
The Refund function does not award a credit/debit card chargeback or reverse a credit/debit card charge. Should a customer request a refund, the return amount would have to be provided directly by the store with cash (or other decided upon means).
To access this function, your specific Card ID (The 12-digit number on the back of the card) must have REFUND CARD selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
- Select CARDS from the main menu.
- Select Refund Card.
- When prompted, remove the user's card and insert the customer's Laundry Card.
- When giving a refund, the system assumes that the user performing this function will refund cash from a source other than the X-Changer's bill stacker.
- The card balance information appears.
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- The amount to return to the customer is displayed and can include the balance plus the deposit amounts.
- Once the user presses DONE, the card balance is cleared and can be returned to management to be reused.
- The customer should have received a cash refund (or other decided upon means of refunding, depending on in-store policy).
- This refund is logged and tracked in the Refund report.