Fascard Touch Kiosk User Guide

1. From the FasCard Kiosk main menu, select Get New Card.
   
   
   
2. Insert your dollar bills into the bill acceptor as shown in the below picture.
   
   
   
3. The value amount entered will show on the screen. 
   
   
4. Once the desired amount of money is entered, click Dispense Card.
   
   
   
5. Wait until prompted to take the card.  The money is being added to the card.
   
   
   
6. Take the card when prompted.
   

1. From the FasCard Kiosk main menu, click Get New Card.
   
   
   
2. Select Get New Card with Debit/Credit.
   
   
   
3. Once 'Get New Card With Credit/Debit' is pressed, the available options screen will load.
   
   
4. Select the preferred package.
   
   
   

5. 'Insert Credit Card' screen will load and display amount of chosen package. 

   1. If the optional C-1009 EMV Reader is installed, one of three use options will display:

      Insert Chip
      Contactless Tap-To-Charge Card
      Contactless Smart Device NFC

      IMPORTANT

      If a credit/debit card does not have an EMV chip or tap-to-charge (passive NFC) functionality, insert the card into the chip reader 3 times in succession to trigger the Swipe Fallback function.

      Once Swipe Fallback has been triggered, immediately swipe your card through the right-side magstripe reader of the C-1009 EMV Bezel to continue.

6. Post-transaction messages will appear to indicate success and provide instructions.
   
   
7. FasCard Loyalty card will be dispensed. Take the card when prompted.
   

1. Insert existing card into the Kiosk. If an EMV Bezel is attached and card insert is disabled, swipe customer card along EMV card swipe.
   
   
2. The current card balance will display near top of screen.
   
   
   
3. To add value using cash, insert bills now.
   
   
4. The balance will change according to the cash amount inserted into the kiosk.
   
   
5. Select "Done" when finished.
   
   

1. Insert existing card into the Kiosk. If an EMV Bezel is attached and card insert is disabled, swipe customer card along EMV card swipe.
   
   
2. The current card balance will display near the top of screen.
   
   
   
3. Press "Add Value With Debit/Credit".  The available package options will appear.
   
   
4. Select the preferred package.
   
   
   

5. 'Insert Credit Card' screen will load and display amount of chosen package. 

   1. If the optional C-1009 EMV Reader is installed, one of three use options will display:

      Insert Chip
      Contactless Tap-To-Charge Card
      Contactless Smart Device NFC

      IMPORTANT

      If a credit/debit card does not have an EMV chip or tap-to-charge (passive NFC) functionality, insert the card into the chip reader 3 times in succession to trigger the Swipe Fallback function.

      Once Swipe Fallback has been triggered, immediately swipe your card through the right-side magstripe reader of the C-1009 EMV Bezel to continue.

6. Messages will appear to indicate a successful transaction.

When the coupon code is received from the Store Owner, follow the steps below.

1. Insert customer card into the Kiosk. If an EMV Bezel is attached and card insert is disabled, swipe customer card along EMV card swipe.
   
   
2. Select Coupon.
   
   
   
3. Enter the code using the keypad screen and click Submit.
   
   
   
4. The Customer will receive the message of the description of the bonus. 
   
   
   
5. Click the "Done" button to return to the account home screen.
   
   
6. By adding coupons onto a Loyalty Account using a kiosk, the location of the Kiosk will will be added to the Activity screen on the user's account with the applied coupon listed below the location. This will also display on the mobile account.
   

A Loyalty Customer has the ability to see where value has been added to their FasCard.  

1. Insert or swipe card and select Activity.
   
   
   
2. By clicking the "+" icon beside each amount, it will expand to display the exact amount added along with a time stamp and Reader/Kiosk location name.
   

1. Insert or swipe existing customer card.
   
   
2. Select the Register button.
   
   
   
3. Once finished entering the information, click Submit.

Follow the steps below to add additional cards to a Loyalty Account.

1. Insert/swipe primary Loyalty card into the Kiosk.
   
   
2. Select New card.
   
   
   
3. When prompted to add a new card to your account, select Yes.  Note: If a card deposit is present, each new card dispensed will cost one card deposit.
   
   
   
4. The new card will be dispensed.