If the satellite is offline, the card readers cannot accept credit cards, the reader will still remember the last 1,000 cards that have been used in the system. So a customer would still be able to use the machines with card or coin. Once the satellite comes back online it will then sync with the readers and reflect the transactions.

Quick Reference For Diagnosing System Outage

If your system goes down or you are unable accept credit cards, two possible problems may exist. Simply checking the readers will give you enough information to diagnose an outage. An icon will appear in the top right hand corner of the display on the reader.

Problem: (Internet Down icon) Satellite cannot get online

Solution: Reboot all internet devices

Disconnect power from modem, router(s) and SAP. The Satellite has two possible sources - Power over Ethernet (PoE is recommended) or AC Adapter

1. Re-Connect power to modem first and wait 2-5 minutes for it to come back online completely.
2. Re-Connect power to personal network devices (router/switch) and wait for them to come back online completely.
3. Re-Connect power to SAP and wait 60 seconds for it to come back online completely. The Satellite will beep once then after 30 seconds it will beep 2 more times.
4. If the card readers still do not come back online, confirm internet connection is active by trying to reach a few websites (Google, CNN, Yahoo, etc.)

Problem (Wireless Alert icon) Reader has no connection to Satellite

Solution: Reboot SAP

1. Unplug PoE from the wall for 30 seconds, then replug. Check card readers again after 3-5 minutes.
   
   
    
   
   
   

View Diagnostics Screen on Reader

1. Swipe diagnostic card 999345678912, manager card 999234567890 or cycle power on the reader and press all three buttons simultaneously
2. Scroll down to 'Diagnostics Menu' and press "-" key
3. Scroll down to 'Show satellite status' and press "-" key
4. Example screen shown below
5. The text next to Net will change based on connection state