FasCard System Update History

Release 33 - October 22, 2024

New Features

• ‘Coin Box Full’ notification support added for machines using the Coin 2 slot on a FasCard/FLEX reader.

  • Previously, ‘Coin Box Full’ email notifications were only triggered by the Coin 1 slot for readers using both Coin Slots in a Dual Pocket setup.

• Support for future server hardware updates pending the next coming release.

  • This should not impact existing server data.

Improvements

• Admin Adjustments to individual loyalty accounts made by specific employee users now visible to the employee when logged in to the Admin Site.

• Added additional details for FasCard Mobile Site users when providing App Feedback.

  • FasCard Mobile App support of this improvement coming soon.

• Added ‘Estimated Run Time Minutes’ dropdown to Dexter washer equipment types to better align Dexter machine runtime with the FasCard/FLEX reader countdown clock.

• The ‘dummy price’ requirement for Alliance Quantum Touch (Midas) equipment types on the admin site has been removed.

• Communication improvements between FasCard/FLEX readers, satellites, and FasCard servers.

• Updates to the Worldnet interface to better handle communications errors.

• Improvements to offline credit card processing.

Fixes

• Fixed issue in System Maintenance where clicking the Status of a machine with no history would cause an error and log the user out of the admin site.

• Fixed issue where load times for viewing new locations in a FasCard/FLEX would take longer than expected.

• Fixed issue where dual-pocket configured readers are counted twice.

• Fixes and new code implemented to LogMsg statistics data collection.

Release 32 - April 16, 2024

New Features

• Support for FLEX RF

• Added direct access to StaxBill billing portal from within the Admin Site.

Improvements

• System Maintenance Auto-Refresh has been replaced with a manual Refresh button and a display of the timestamp of the last refresh.

  • The System Maintenance page will no longer automatically refresh every 30 seconds as a result.

• Individual satellite and machine status histories on the System Maintenance page is now accessible by clicking on the status link itself.

  • Previously, viewing the status history was done through clicking any singular row on the table. This added potential to mistakenly click any row and load a machine’s status history.

  • Additionally, you can now open individual satellite and machine status histories in a new window or tab.

• Machine status notifications for when a cycle nears completion now require customers to have email verification and login record.

• Individual machine status history pages now display the MAC addresses of potential duplicate readers for easier identification.

• Store Account Admins can now enable/disable CVV and Zip verification from Loyalty Settings if the Payment Gateway allows.

• Hyperlinks that cross-link to other admin pages are now underlined.

• Hyperlinks that previously showed a URL specific to the FasCard Admin Site are now removed from emailed reports.

• Certain reports are now restricted to only store Account Admins.

• Credit surcharges are now itemized in the Income Totals report.

• Work Schedules now distinguish the difference between the current month and the previous/next month.

• Work Schedules can now be exported to a PDF for printing based on the current user’s calendar view (Day/Week/Month/Agenda/Timeline).

• Improvements to Satellite tracking, statistics, updates and notification processing.

• Various improvements to database queries and performance.

Fixes

• Fixed an issue where an employee user with limited permissions can generate reports with links the user cannot access.

• Fixed issue where pressing the <Enter> key on the Location Setup page prompts user to confirm deleting the saved custom logo.

  • Additionally, fixed issue where users were unable to delete a custom location logo.

• Fixed issue where, on the System Maintenance screen, selecting the Central Time Zone reverts to Pacific Time Zone.

• Fixed issue where scheduled balance reload events immediately triggered for a user when saving a set up reload schedule.

• Fixed issue where the Sales Interval report did not include the 11:00PM interval for hourly reporting.

Release 31 - August 8, 2023

New Features

• EBT support added for EBT-enabled accounts to add value at Touch Kiosks and Add Value Kiosks.

Admin Site

• EBT-based transactions now visible in reporting for new and existing FasCard accounts that are set up for EBT acceptance. For information regarding EBT acceptance, contact CCI directly.

Mobile Site

• Added backend security for credit card transactions made on the FasCard mobile site.*

Improvements

Admin Site

• Order ID, location association and other additional logging information added to the series of credit card reports (authorizations, captures, transactions).

• Location ID is now visible in any page in a FasCard account where a locations table may be visible.

• Improvements to surcharge limit identification and reduction as set by Worldnet.

• Maximum individual machine price limit allowed with modifiers set to $327.67.

• Improvements to gathering of satellite status data with multiple satellites.

• Improvements to handling errors on the Pricing / Features page.

• Loyalty Users report generation performance improvements.

• Improvements to Worldnet error code parsing.

• Fixes issue where users with limited location group access can still view reports for all locations in an account.

• Fixes issue where selecting a record that happens to be the sole record on a last page fails any update.

• Fixes issue where bill acceptance cannot be re-enabled for a Touch Kiosk after disabling.

Mobile Site

• Fixes issue where BridgePay and Pineapple transactions may not successfully process under certain conditions.*

*Pending Mobile App updates.

Release 30 - December 6, 2022

New Features

Admin Site

• Account administrators and employees with Server Management privileges can now enable or disable adding value to loyalty accounts through the FasCard Loyalty Site or FasCard Mobile App. *

• Equipment table added to each individual Location page to indicate what specific equipment/machines are being used at a location.

Mobile App

• Basic Reports are now available through the FasCard Loyalty Site directly. *

Improvements

Admin Site

• Location columns added to equipment types tables to determine how many locations are using and equipment type and where, depending on the page accessed.

• Added ability to set any combination of required registration fields for the FasCard Loyalty App / Mobile Site in order to successfully register a loyalty account.

  • Email will always be a necessary field.

• Fixed issue where Credit Card Transactions reports incorrectly pulled captures for same card number but differing names.

• Fixed issue where the Income Report did not calculate POS Add-Value transactions correctly into the income total.

• Updated column names for Location tables across pages that display the list of an account’s locations.

• All help links updated to reflect new Confluence Cloud pages.

Mobile App

• Improvements made to registration of the FasCard Loyalty Site. *

• Added support for resending verification email to the same or a new email address, should a loyalty customer change the email address they choose to register to. *

  • This is also applied at a Touch Kiosk level when registration is not yet completed.

• ‘Terms | Privacy | Credit’ links updated to reflect new Confluence Cloud pages. *

API

• Calling UserAccount API endpoints can now use the FasCard account number.

• GET AuthToken support removed.

  • POST AuthToken support remains unchanged.

• Pending Mobile App updates.

Release 29 - July 14, 2022

New Features

Admin Site

• Locations now display date of location creation and first transaction performed at location.

Mobile App

• Support for privately sourcing the FasCard Mobile App specifically for a single account added. For more information, please contact CCI.

Improvements

Admin Site

• Improvements to new loyalty user experience where email provided keeps emailed information persistent for one session hour even after accidentally resubmitting.

• Fixed issue where Auto-Reload settings would inadvertently clear from a Loyalty account if details are saved by a non-admin user.

• All referenced documentation links and help buttons updated to ensure all help information is available and accessible.

• Fixed issue where a user's Free Dry Balance can go into negative numbers under certain offline conditions.

• Equipment Details notes entered by users added as a visible column to the Equipment Types page.

• Recent loyalty user's activity now displays at the bottom of individual Loyalty Details pages.

• Loading time improvements for locations with a large volume of machines.

• Loyalty account merging verification improvements.

• Granular dashboard accessibility improvements.

• User permissions improvements.

Mobile App

• Fixed UI issue regarding color themes per location carrying over to non-location-specific tabs or pages.

• Worldnet credit card authorization improvements.

• Granular dashboard mobile app improvements.

Release 28 - April 26, 2022

New Features

Admin Site

• User account 'Reports' privilege can now be set to only allow access to specific reports.

• New filter options are available when viewing the Loyalty Accounts page.

  • Pre-Filters - Options to enable quickly filter loyalty accounts based on commonly used requirements.

    • Accounts recently created, Hide zero balance, Hide disabled users, Contains notes.

  • Last Activity Column - Sort and filter loyalty accounts by the last activity date.

• Added toggle to location page to enable Flex UI theme.

• Added configurable field to all equipment pages to control the time before coin escrow is cleared on a reader.

Improvements

Admin Site

• Renamed SingleVend equipment mode from "Stacked Multi-Option" to "Multi-Option". 

• Added direct link to loyalty accounts listed in "Loyalty Account Report".

• Additional bug fixes and improvements.

• Add ability to display "Credit Card Captures" report by location.

• Minor improvements to Satellite Update page.

  • Added Uplink column on Satellite Update page.

  • Display format changes.

  • Timestamp message displayed after submitting update request.

• Added "Last Location" column to Loyalty Accounts report.

• Allow specific coupon filtering under "Coupon Performance" report.

• Improvements to Marketing page.

API

Improvements

• Add Enabled flag to Location Web API.

Release 27 - October 5, 2021

New Features

Admin Site

• A reporting Dashboard is now available, allowing administrators, and employees with the 'Report Admin' privilege enabled to set up snapshots of custom report charts to easily view sales data.

  • More information on setting up your Dashboard can be found here: FasCard Admin Site - Dashboard

• New system alert options are now available for setup to notify when either the primary and/or backup internet source is offline.

• New Account Billing History Report is available in the 'Reports' tab for administrators and employees with 'Report Admin' privileges enabled.

• Add Value Packages can now be individually separated per store location.

• Adds individualized support for newer Continental ProfitPlus Extra Spin washers.

• Adds individualized support for newer Continental ProfitPlus Delicate washers.

Improvements

Admin Site

• Reports are now sorted and grouped in the report dropdown based on the following categories of functionality:

  • Admin

  • Credit Cards

  • Employees

  • Equipment/Machines

  • Loyalty

  • Sales

• Turns Report now includes an 'Average Turns' option to view average number of turns between selected machines in reporting.

• Credit Card Transactions report now has a column that determines the capture method used between Swipe, EMV Chip, and NFC (e.g. smartphones, tap-to-charge cards).

• To reduce confusion, as Kiosks are not factored in Sales Details, the Sales Details Report no longer includes Kiosks (Touch Kiosks / Add Value Kiosks).

  • Kiosks' reporting can be found in Collections, Employee Activity, and Machine Activity Reports.

• Reporting and Marketing improvements.

• Additional bug fixes and improvements.

Mobile App

• Fixes issue with feedback submission when notified users' or administrators' email address is not present.

• Long machine / equipment names now automatically truncate for better equipment visibility.

• 'Sign Up' and 'Forgot Password' Improvements.

• Additional bug fixes and improvements.

Release 26 - June 8, 2021

New Features

Admin Site

• Added support for remote EMV Bezel firmware updates for TouchKiosk

• Added new registration options on TouchKiosk

  • Allowing admin to require registration and select what fields are required to get a new card

Machine Firmware

• Added support for new 'Sanitize Cycle' on Continental washers

Improvements

Admin Site

• API updated to support use of Additional Notes filed when adjusting loyalty user accounts CCI FasCard API Overview

• API updated to include details regarding dual pockets CCI FasCard API Overview

• Improvement to coupon logic when associated loyalty groups are deleted

• Improved UI timing on TouchKiosk when prompted to remove card

• Various bug fixes and improvements

Mobile App

• Improved various registration steps related to email verification

Release 25 - April 28, 2021

New Features

Admin Site

• Added support for WorldNet gateway processor

• Added support to allow operator to configure how loyalty cards are accepted at TouchKiosk

  • Can now be configured to eliminate loyalty cards from being inserted into card dispenser, all cards can be swiped externally via EMV bezel

• Added support for EMV card transaction at the TouchKiosk

• Added new option to auto-reload employee cards on a schedule

• Added new option to allow employees to be assigned to discount group as well as assigned an individual discount

Improvements

Admin Site

• Improved coin/cash totals efficiency

• Added support for SSID affinity, allowing card readers to 'prefer' to connect to a specific SAP in large locations

• Various bug fixes and improvements

Mobile App

• Location map has been removed for employee users of the app, to allow for screen space for additional features (Satellite Status)

• All feedback submissions are forwarded to account admins or selected employees, including those categorized as 'App'

  • Location selector is also now available for 'App' categorized feedback

• Added selector for Coupon to the 'Quick Start' Screen

Release 24 - December 9, 2020

New Features

Admin Site

• New option to allow loyalty accounts to be merged together

• Added Gen2 support for latest generation Maytag small chassis equipment

• New 'Marketing Messages' feature, allowing marketing messages to be sent to FasCard mobile app users.  Messages are sent as 'Push Notifications' and appear in the users notification center on their registered mobile device

Mobile App

• New Satellite option allows employees to view satellite status from mobile app

Improvements

Admin Site

• Expanded API functionality for 3rd party POS providers

• Notification emails are now sent as HTML format to support special characters and improved formatting

Mobile App

• Location map has been removed for employee users of the app, to allow for screen space for additional features (Satellite Status)

• All feedback submissions are forwarded to account admins or selected employees, including those categorized as 'App'

  • Location selector is also now available for 'App' categorized feedback

• Added selector for Coupon to the 'Quick Start' Screen

Release 23 - July 28, 2020

New Features

Admin Site

• New Turns Report, provides comparison data of machine starts in selected intervals. Learn more

• New Loyalty Acquisition Report, provides comparison data of visit and sales data for new versus returning loyalty customers.  Learn more

• New Sales Comparison Report, provides comparison data of sales by equipment type for up to 4 periods for selected intervals. Learn more

• New Sales Interval Report, provides comparison data of sales by sales category for selected intervals. Learn more

• New notes fields added to various pages, including Loyalty Accounts, Equipment, Location, Location Groups, Machines and Users

• Delete personal information, admins of the loyalty pages can now remove loyalty accounts along with all associated personal information in compliance with GDPR guidelines

Mobile App

• New Feedback option allows retail customers to report an issue, feedback is automatically forwarded to selected users

• Push notifications, users can now receive notifications via push notification rather then email

• Delete personal information, users can remove their account and all associate personal information in compliance with GDPR guidelines