FLEX RF Touch Kiosk User Guide
Overview
This document serves as the primary operations guide for end users and attendants for FLEX locations using a FLEX RF Touch Kiosk.
This page is specifically for the FLEX RF Touch Kiosk.
For operations regarding standalone FLEX RF Kiosks, click here:
https://cardconceptsinc.atlassian.net/wiki/spaces/LCE/pages/735150096.
Introduction
FLEX RF systems utilize the latest FLEX RF contactless loyalty cards, providing a seamless purchasing experience with the tap of a card. The FLEX RF Touch Kiosk allows loyalty users to:
Purchase new cards.
Add value to an existing card.
Add an additional card to an existing account.
Register a Loyalty Account.
Review past activity.
(if set up) Apply coupons to an existing account.
FLEX RF Touch Kiosks can be configured to accept both cash and credit.
The FLEX RF Touch Kiosk Home Screen
The Home Screen can be set for English or Spanish by tapping the top-left of the page directly on the language.
For FasCard Mobile App users, you can also scan the Data Matrix Code on the top-right of the page in the FasCard Mobile App to open your personal loyalty account details directly on the Touch Kiosk.
Purchasing a New Card
Purchasing a new card will create a new account. Accounts can be merged by adding a card to an existing Loyalty account. See FasCard Loyalty Site - Settings for more information.
(Optional) Registration Before Purchase
For this setting to be active, Require registration to obtain card would need to be enabled on the FasCard Admin Site prior to functioning in this required order. By default, this function is disabled.
With User Registration before purchase, you have the option to require customers to register any (or all) of the following prior to being allowed to purchase a FasCard:
Email
Name
Address
Phone
Birthday
If enabled on the Touch Kiosk, customers will not be able to purchase a loyalty card without first registering with the system.
From the FasCard Kiosk main menu, select Get New Card.
Complete the registration fields to advance to the NEW CARD screen.
Email Registration
The Email field will display when an email address has previously been saved, but the email address field itself will lock after both registration and verification is completed.
Until this email address is verified by the loyalty customer, the email field can be updated at any time, should a customer change their mind as to which email they want their account registered to.
Get New Card - Cash
From the FasCard Kiosk main menu, select Get New Card. Complete registration process defined above once selecting GET NEW CARD, if made mandatory by store.
Insert your dollar bills into the bill acceptor. The video animation for the “Insert Cash” prompt shows where to insert dollar bills.
The value amount entered will show on screen and update for each bill you insert.
Once the desired amount of money has been inserted, tap New Card.
Wait until prompted to take the card. The money is being added to the card.
Take the card when prompted.
Get New Card - Credit/Debit
From the FasCard Kiosk main menu, select Get New Card. Complete registration process defined above once selecting GET NEW CARD, if made mandatory by store.
Select Get New Card with Debit/Credit (or Get New Card with Debit/Credit/EBT if the location accepts EBT).
Once 'Get New Card With Debit/Credit(/EBT)' is pressed, the available package options screen will load.
Select the preferred package.
'Insert Credit Card' screen will load and display amount of chosen package. A demo of the three use options will display:
Insert Chip | Contactless Tap-To-Charge Card | Contactless Smart Device NFC |
|---|---|---|
|
| |
If the credit/debit card has no NFC capability/unresponsive NFC and the EMV chip is an issue, the user will be prompted to swipe their card after 3 unsuccessful chip insert attempts.
Once this Swipe Fallback has been triggered, immediately swipe your card through the right-side magstripe reader of the EMV Bezel to continue.
If a credit/debit card does not have an EMV chip or tap-to-charge (passive NFC) functionality, you can swipe the credit/debit card on the reader mag stripe reader without triggering a swipe fallback.
Post-transaction messages will appear to indicate success and provide instructions.
FasCard Loyalty card will be dispensed. Take the card when prompted.
EBT Cards
For locations that accept EBT, when an EBT card is used at a Touch Kiosk, the customer will be prompted to verify use of the EBT card through the pinpad page following an insert or swipe of said card.
Loyalty Details
From the Loyalty Details page, customers are able to add value to their account, view their usage activity, update registration information, input any coupons that a location may have distributed, or dispense a new replacement card for their account.
When dispensing an additional card for an existing account. Users are limited to dispensing 5 additional cards on a single account in a 24 hour period.
Adding Value to an Existing Account
Add Value - Cash
Tap your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page. If you are using a FasCard/FLEX (non-RF) loyalty card, you can also swipe your card on the EMV Bezel’s card swipe.
Alternatively, you can tap either Add Value or Check Balance from the homepage before tapping your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page.
You can also scan the DataMatrix Code displayed on the top-right of the homepage from the FasCard Mobile App to access your Loyalty Details page.
The current card balance will display near the top of the Loyalty Details page. To add value using cash, insert bills now.
The balance will change according to the cash amount inserted into the kiosk.
Select "Done" when finished.
Add Value - Credit
Tap your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page. If you are using a FasCard/FLEX (non-RF) loyalty card, you can also swipe your card on the EMV Bezel’s card swipe.
Alternatively, you can tap either Add Value or Check Balance from the homepage before tapping your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page.
You can also scan the DataMatrix Code displayed on the top-right of the homepage from the FasCard Mobile App to access your Loyalty Details page.
Tap Add Value With Debit/Credit (or Add Value with Debit/Credit/EBT if the location accepts EBT) on the top-right of the Loyalty Details page.
Once 'Add Value With Debit/Credit(/EBT)' is pressed, the available package options screen will load.
Select the preferred package.
'Insert Credit Card' screen will load and display amount of chosen package. A demo of the three use options will display:
Insert Chip | Contactless Tap-To-Charge Card | Contactless Smart Device NFC |
|---|---|---|
|
| |
If the credit/debit card has no NFC capability/unresponsive NFC and the EMV chip is an issue, the user will be prompted to swipe their card after 3 unsuccessful chip insert attempts.
Once this Swipe Fallback has been triggered, immediately swipe your card through the right-side magstripe reader of the EMV Bezel to continue.
If a credit/debit card does not have an EMV chip or tap-to-charge (passive NFC) functionality, you can swipe the credit/debit card on the reader mag stripe reader without triggering a swipe fallback.
Post-transaction messages will appear to indicate successful transaction.
EBT Cards
For locations that accept EBT, when an EBT card is used at a Touch Kiosk, the customer will be prompted to verify use of the EBT card through the pinpad page following an insert or swipe of said card.
Additional Loyalty Details Functions
Coupons
For locations that accept and provide coupons, when a coupon code is received from the Store Owner, you may redeem coupon codes from the Coupon page.
Tap your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page. If you are using a FasCard/FLEX (non-RF) loyalty card, you can also swipe your card on the EMV Bezel’s card swipe.
Alternatively, you can tap either Add Value or Check Balance from the homepage before tapping your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page.
You can also scan the DataMatrix Code displayed on the top-right of the homepage from the FasCard Mobile App to access your Loyalty Details page.
From the Loyalty Details page, tap the Coupon button.
Enter the 6-character coupon code using the on-screen keyboard and tap Submit.
When a coupon is successfully redeemed, the Coupon Status page will reveal the coupon earned.
Account Activity
Existing loyalty customers can access their recent account activity from the Loyalty Details page.
Tap your FLEX RF loyalty card or scan the DataMatrix Code to reach the Loyalty Details page. If you are using a FasCard/FLEX (non-RF) loyalty card, you can also swipe your card on the EMV Bezel’s card swipe.
Select Activity.
While in the Activity page, you will see a summary of activities ordered by date. Tapping the + icon beside each amount will show all activity performed on the day selected.
Registration
With User Registration you have the option to require customers to register any (or all) of the following information:
Email
Name
Address
Phone
Birthday
By default, all above settings are enabled, but any (or all) registration fields can be disabled, if required.
Tap your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page. If you are using a FasCard/FLEX (non-RF) loyalty card, you can also swipe your card on the EMV Bezel’s card swipe.
Alternatively, you can tap either Add Value or Check Balance from the homepage before tapping your FLEX RF loyalty card on the NFC-accepted bezel to access your Loyalty Details page.
You can also scan the DataMatrix Code displayed on the top-right of the homepage from the FasCard Mobile App to access your Loyalty Details page.
Tap the Register button.
Once finished entering the information, select the green Submit button.
Email Registration
The Email field will display when an email address has previously been saved, but the email address field itself will lock after both registration and verification is completed.
Until this email address is verified by the loyalty customer, the email field can be updated at any time, should a customer change their mind as to which email they want their account registered to.
Adding a New Card to an Existing Loyalty Account
Tap your FLEX RF loyalty card or scan the DataMatrix Code to reach the Loyalty Details page. If you are using a FasCard/FLEX (non-RF) loyalty card, you can also swipe your card on the EMV Bezel’s card swipe.
Tap New Card.
When prompted to add a new card to your account, select Yes.
If a card deposit is present, each new card dispensed will cost one card deposit.
If the available funds on the card is less than the cost of the card deposit, the cost for deposit will instead display, preventing users from dispensing a replacement card until the deposit cost is met.
The new card will be dispensed. If you used a FasCard/FLEX (non-RF) loyalty card, you will now have received a FLEX RF loyalty card.
Both the original card and the newly dispensed card will continue to function. Do not dispose of first card without first removing said card from your account.
You can either contact the store location to have a card number removed from the FasCard Admin Site, or remove your card from your account directly through our FasCard Mobile Site at https://m.fascard.com or through our https://cardconceptsinc.atlassian.net/wiki/spaces/LCE/pages/9244219.
Troubleshooting
In the rare event that a dispenser error may prevent a card from being read for any reason, the following steps are available to both customers and attendants.
Dispensing a Card Fails
If the RF Loyalty card is not properly read when dispensed, the system will request that the user enter the card and pin numbers.
If the card and pin numbers are entered correctly, the card will be activated.
If either number is incorrect, the screen will display an error message and request correction.
Card is Not Read Properly
If the user does not enter attempt to enter card information, the number pad screen (Enter Loyalty Card Pin Screenshot above) will timeout after three (3) minutes.
If a temporary account is created (as shown above), managers or attendants with access to the FasCard Admin Site - Loyalty Accounts page may locate and edit the account as necessary (including adding the purchased card to the account).
Temp accounts created in this fashion have the following information included:
The 'Name' field is set to the name of the error and the time it occurred, e.g. 'Dispenser Error @ 2016/8/29 9:57am'.
The address field is set to the Touch Kiosk address and the name of the location, e.g. 'Kiosk 123 @ John's Laundry'.