FasCard/FLEX Reader Operation
- Former user (Deleted)
- Christopher Patac
- Donita Black
Overview
This document describes operational procedures to be performed on a FasCard/FLEX reader by an attendant or manager regarding collections and their associated reports as well as non-standard machine start methods.
Customer Functionality
There are currently two (2) methods of reader interactivity currently available for customers, depending on the reader generation: three-button panels or touchscreen capability.
If a location is using legacy first generation (F1) FasCard card readers, the screen would be a monochrome LCD screen with three action buttons to cycle up and down any visible menu options as well as acknowledge selection.
For locations using our second generation (F2), third generation (F3), or FLEX RF touchscreen readers, when a customer first interacts with any FasCard/FLEX touchscreen card reader before using the reader itself, a rotating screen may display for users to learn what methods of payment are capable for the machine being used, whether isolated to just one specific way of paying or any combination or all methods of payment accepted.
F2 Touchscreen Readers
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F3 Touchscreen Readers
FLEX RF Touchscreen Readers
Collecting a FasCard/FLEX Reader
TIP: Alerts can be configured to notify the operator when a collection is performed using the Configure Alerts page on the FasCard Admin site.
A collection should be performed on the FasCard reader any time cash is collected from the associated machine. Performing the collection when cash is collected will keep coin counts current in the Coin/Cash Totals report. Collection amounts can be verified using the Collections report and the date/time of the collection can be verified using the Machine Activity report. Collections may be performed by users with the Admin or Collector privileges as configured on the FasCard Admin Site - User Accounts page.
Performing a Collection
To perform a collection on a Touch Kiosk, see the Touch Kiosk Operation and Maintenance page.
To perform a collection on an Add Value kiosk, see the Add Value Kiosk Operation and Maintenance page.
Determine the generation of your FasCard/FLEX reader and refer to the appropriate steps below. See Determining CCI System and Version Information for assistance in determining reader generation if needed.
When performing a collection, any outstanding, uncredited coins will be recorded in the collection.
Starting Machines With an Employee Card
Managers, attendants, and any configured User Account with a card number and balance can be used to start a machine. These transactions can be tracked with the Employee Activity report. These machines can be started as normal by swiping the associated card and selecting the 'Start Machine' option. If the user has sufficient balance associated with their account, the machine will start.
Emergency Machine Starts
The Super Card allows machines to be started in the event of a satellite or internet connectivity failure. In the event of an outage, the credit/debit functionality of the FasCard/FLEX system will be unavailable. Coin purchases will continue to function as normal and Loyalty purchases will remain available for the last 5000 cards used in the system. Machines can be started by swiping the Super Card on FasCard/FLEX readers, or tapping the appropriate FLEX RF Super Card. Pulse configurations will start automatically whereas serial configurations may ask the user to confirm the cycle selection on the card reader. Card readers displaying 'Machine Start: Free' still require the confirmation button to be pressed on the card reader.
Starting machines using the QR code on the reader
Machines can be started without a Loyalty Card by using the Mobile app and a phone's camera to read the QR matrix code on the reader. See FasCard Loyalty Site - Quick Start for more information.