Get a New Card

Get a New Card Using Cash

Follow these steps to purchase a new LaundryCard.

1. From the Home Screen, select English or Espanol on the X-Changer touch screen to choose your desired language. 
   
2. Select the option Get a new card from the menu. 
   
3. Insert cash.
   
4. After each bill is entered, the screen shows how much money is on your card.  **There may be a deposit required to dispense a card.  If so, it will display under the balance and will NOT dispense until the deposit is met or exceeded.  
5. Select Dispense Card and your new card will be dispensed. 
   
6. Take your new card from the dispenser
   
7. When you insert your new card into the reader, your card's main menu will appear
   

Get a New Card Using a Credit Card (C-1008 Ingenico EMV Bezel)

In some locations it may be possible to use your credit card to purchase a new card. If this feature is available, you will see an option on the screen that you may select to use a credit card. Once this option is selected, you will be guided through inserting, swiping, or using an NFC capable device or card on the credit card bezel. A receipt may be available from a remote printer in the store.  See the store attendant for the location of the receipt printer, or follow the onscreen instructions.  Follow the instructions below to use a credit card.

1. From the Home Screen, select either English or Espanol.
   
   
   
2. Select the Credit/Debit icon in in the top left corner of the screen.
   
   
   
3. Enter the amount you wish to add to the card.
4. Select the Submit button.
   
   
   
5. Clicking "Submit" will direct you to follow the credit card bezel prompts to complete the process.
   
   
   
6. Click the yellow Start button on the bezel to approve the amount.  Click the red Stop button to cancel the transaction.
   
   
   1. For stores with a Credit Card Surcharge percentage entered in General Information Setup, the total "SALE" amount shown will be the subtotal plus the percentage amount already applied.
7. When prompted, you may either Insert your chip card, hold your tap-to-charge card against the reader, use a smart device (e.g. iPhone ApplePay or Android Google Pay), or slide your card when no other option is available (e.g. a prepaid card) to continue.
   
   
   
8. When processing, you'll notice the type of card described on the bezel as well as prompting to not remove the card.
   
   
   
9. Wait until the card system is finished processing the transaction.
10. Once the system prompts to remove the card, it's safe to remove it.
    
    
    
11. Once the transaction is approved, select Print Receipt and Continue, or Continue without Receipt.
    
    
    
12. The transaction is complete and the newly added amount will appear on the card balance screen on the X-Changer upon reinserting the Loyalty card after dispense.

Get a New Card Using a Credit Card (C-1009-LC EMV Bezel)

In some locations, a different EMV Bezel may be in use than an Ingenico reader, which is housed over the bill acceptor's cash insert section. While capabilities may be similar (chip insert, NFC, swipe fallback), the process differs slightly.

1. From the Home Screen, select either English or Espanol.
   
   
   
2. Select Get a new card 
   
   
   
3. Select the Credit/Debit icon in in the top left corner of the screen.
   
   
   

4. Either Insert/Tap/Swipe the chosen credit card in order to advance to the transfer amount screen as displayed. A brief audible instruction set also describes what to do while on this screen.
   

   Chip Insert
   Tap-To-Charge NFC
   Smartphone NFC
   Swipe

5. Enter the amount you wish to add to the card.
   
   
   
6. Select the Submit button.
   1. A popup prompt will display to confirm whether you would want to complete the transaction.
      
      
      
      1. For stores with a Credit Card Surcharge percentage entered in General Information Setup, a Convenience Fee notification will display as part of the confirmation prompt.
         
         (This notification also applies with older C-1004B Credit Card Combo Bezels using an Authorize.Net payment gateway.)
7. The amount will be approved and added to the balance of the card.
   
   
   
8. The transaction is complete and the newly added amount will appear on the card balance screen on the X-Changer upon reinserting the Loyalty card after dispense.

Get a New Card Using an Electronic Benefits Transfer (EBT) Card (C-1009-LC EMV Bezel)

1. From the Home Screen, select either English or Espanol.
   
   
   
2. Select Get a new card 
   
   
   
3. Select the Credit/Debit icon in in the top left corner of the screen.
   
   
   

4. Swipe the chosen EBT card in order to advance to the transfer amount screen as displayed. A brief audible instruction set also describes what to do while on this screen.
   
   
   

5. Enter the amount you wish to add to the card.
   
   
   
6. Select the Submit button.
7. Enter your PIN number into the PinPad that will display on screen when prompted and select the Submit button.
   
   
   
8. The amount will be approved and added to the balance of the card.
   
   
   
9. The transaction is complete and the newly added amount will appear on the card balance screen on the X-Changer upon reinserting the Loyalty card after dispense.