{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Overview","type":"text"}]},{"type":"paragraph","content":[{"text":"This page is intended to guide the user through the proper reboot and shutdown procedures for the CCI-provided computer stored within each X-Changer cabinet. Each location may operate on a different version of LaundryCard, therefore a few screens may be different in the processes outlined below.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Determine the Primary system","type":"text"}]},{"type":"paragraph","content":[{"text":"It is imperative to know which X-Changer is labeled as the Primary. ","type":"text"},{"text":"Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"text":"If both X-Changers are displayed as the database Primary or the database Backup, call CCI Technical Support immediately. ","type":"text"}]}]},{"type":"expand","attrs":{"title":"Method 1 – LaundryCard main page"},"content":[{"type":"table","attrs":{"layout":"full-width","width":1547.4204,"localId":"6208b8d4-9481-4311-a9c7-505092a14fb3"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 6.5 and higher","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 9","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"LaundryCard software versions ","type":"text"},{"text":"6.5","type":"text","marks":[{"type":"strong"}]},{"text":" and higher display Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running.","type":"text"}]},{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Older software versions require different methods to obtain Primary and Backup information.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"LaundryCard software version","type":"text"},{"text":" V9","type":"text","marks":[{"type":"strong"}]},{"text":" displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"center","width":852,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":371192,"__fileMimeType":"image/png","width":1022,"id":"c9780494-d0ef-4724-852c-fa2b55a8ffbb","collection":"contentId-8915568","type":"file","__fileName":"image2014-6-17 9:12:14.png","height":768}}]},{"type":"mediaSingle","attrs":{"layout":"center","width":158,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":11581,"__fileMimeType":"image/png","width":157,"id":"8df0ad4a-9a59-4f1d-99ad-55e898fa6158","collection":"contentId-8915568","type":"file","__fileName":"image2014-6-17 9:14:37.png","height":143}}]},{"type":"mediaSingle","attrs":{"layout":"center","width":155,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":12010,"__fileMimeType":"image/png","width":158,"id":"23c2026b-c62a-44a4-b1af-4fb86b7c47f5","collection":"contentId-8915568","type":"file","__fileName":"image2014-6-17 9:12:59.png","height":145}}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"center","width":58,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":158152,"__fileMimeType":"image/png","width":1210,"id":"312991b4-8fec-400e-a942-8991f250f4ba","collection":"contentId-8915568","type":"file","__fileName":"Home Screen-prmary x-changer identified at top of screen.PNG","height":768}}]},{"type":"mediaSingle","attrs":{"layout":"center","width":58,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":16773,"__fileMimeType":"image/png","width":514,"id":"b1ffe4c2-2980-44a3-9b2c-b9df692d8d0f","collection":"contentId-8915568","type":"file","__fileName":"primary on center home screen.PNG","height":210}}]}]}]}]}]},{"type":"expand","attrs":{"title":"Method 2 – Use the Store Status page to determine the Primary system"},"content":[{"type":"paragraph","content":[{"text":"Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.","type":"text"}]},{"type":"table","attrs":{"layout":"full-width","width":1800.0,"localId":"0b0229c0-c9c1-4337-9b38-23a3f08e76c0"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 5 and 6","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 7 and 8","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 9","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"V5","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"V6","type":"text","marks":[{"type":"strong"}]},{"text":", the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"V7","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"V8","type":"text","marks":[{"type":"strong"}]},{"text":", the Primary database is clearly labeled as such in the top row of the System Status section.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"V9","type":"text","marks":[{"type":"strong"}]},{"text":", the Primary database is found in the Store status screen under the Maintenance Menu. The primary is listed under \"System Status\" as well as at the top of the screen.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"center","width":66,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":65256,"__fileMimeType":"image/jpeg","width":681,"alt":"LaundryCard Versions 5 and 6","id":"d030fb3b-45a8-4e95-87a3-1645f50f6406","collection":"contentId-8915568","type":"file","__fileName":"image2014-6-17 9-38-32.jpg","height":246}},{"type":"caption","content":[{"text":"LaundryCard Versions 5 and 6","type":"text"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"center","width":73,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":10978,"__fileMimeType":"image/png","width":740,"alt":"LaundryCard Version 7 and 8","id":"6f2903a8-4a46-4ccc-8dff-32c69f189e7e","collection":"contentId-8915568","type":"file","__fileName":"image2014-6-17 10:3:45.png","height":113}},{"type":"caption","content":[{"text":"LaundryCard Version 7 and 8","type":"text"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"center","width":390,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":216600,"__fileMimeType":"image/png","width":1099,"alt":"LaundryCard Version 9","id":"6e807038-83d6-4282-908e-3af618d27236","collection":"contentId-8915568","type":"file","__fileName":"Primary Database on X-Changer.PNG","height":768}},{"type":"caption","content":[{"text":"LaundryCard Version 9","type":"text"}]}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Reboot procedures","type":"text"}]},{"type":"expand","attrs":{"title":"If the system to be rebooted is Database Backup"},"content":[{"type":"paragraph","content":[{"text":"Frequency of","type":"text","marks":[{"type":"underline"},{"type":"strong"},{"type":"em"}]},{"text":" Maintenance:","type":"text","marks":[{"type":"underline"},{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Monthly","type":"text","marks":[{"type":"strong"},{"type":"em"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Insert a Manager's card (or a card with maintenance permissions) on the Backup X-Changer and access the ","type":"text"},{"text":"Maintenance","type":"text","marks":[{"type":"strong"}]},{"text":" menu.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Press the ","type":"text"},{"text":"Restart System ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":101445,"__fileMimeType":"image/png","width":1331,"id":"943e81cf-5b83-492b-8548-fdc876d38d85","collection":"contentId-8915568","type":"file","__fileName":"reboot system.png","height":743}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choose the appropriate button to reboot the Backup X-Changer.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":83832,"__fileMimeType":"image/png","width":1295,"id":"d7027f5b-8724-498e-893b-80c0eaa97b96","collection":"contentId-8915568","type":"file","__fileName":"reboot x-changers.PNG","height":749}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Windows will prompt for the confirmation of reboot. Click ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":" to confirm.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":57.0},"content":[{"type":"media","attrs":{"__fileSize":54274,"__fileMimeType":"image/png","width":497,"id":"2a30b3ec-81d0-4bbe-a093-48b8bec6f336","collection":"contentId-8915568","type":"file","__fileName":"worddav355ff8aba7a1656bed3ef66cfc4929d6.png","height":185}}]}]}]}]},{"type":"expand","attrs":{"title":"If the system to be rebooted is Database Primary"},"content":[{"type":"paragraph","content":[{"text":"Frequency of","type":"text","marks":[{"type":"underline"},{"type":"strong"},{"type":"em"}]},{"text":" Maintenance:","type":"text","marks":[{"type":"underline"},{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Monthly","type":"text","marks":[{"type":"strong"},{"type":"em"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and access the ","type":"text"},{"text":"Maintenance","type":"text","marks":[{"type":"strong"}]},{"text":" menu.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Press the ","type":"text"},{"text":"System Error Messages ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":100112,"__fileMimeType":"image/png","width":1331,"id":"1496383f-042b-4239-85ed-7fffeb50b6f3","collection":"contentId-8915568","type":"file","__fileName":"System error messages.png","height":743}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Verify no database backup errors are present.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":43235,"__fileMimeType":"image/png","width":1335,"id":"5ab89a7b-3913-4e9c-9dcf-4b909956a9fa","collection":"contentId-8915568","type":"file","__fileName":"no errors.PNG","height":415}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If database backup errors are present, contact CCI Technical Support before proceeding.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Press the ","type":"text"},{"text":"Back","type":"text","marks":[{"type":"strong"}]},{"text":" button.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Press the ","type":"text"},{"text":"Restart System ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":101445,"__fileMimeType":"image/png","width":1331,"id":"943e81cf-5b83-492b-8548-fdc876d38d85","collection":"contentId-8915568","type":"file","__fileName":"reboot system.png","height":743}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choose ","type":"text"},{"text":"Failover to Backup","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":83832,"__fileMimeType":"image/png","width":1295,"id":"d7027f5b-8724-498e-893b-80c0eaa97b96","collection":"contentId-8915568","type":"file","__fileName":"reboot x-changers.PNG","height":749}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"KeepAGoin will display a popup indicating a database backup has been completed. Click ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":" to confirm.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":55904,"__fileMimeType":"image/png","width":576,"id":"57102456-8155-43d8-8e53-d68b4bdc9301","collection":"contentId-8915568","type":"file","__fileName":"worddav7c3a008276200281412177ec580c04ea.png","height":154}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Windows will prompt for the confirmation of reboot. Click ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":" to confirm.","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you do not receive this prompt, go back to the ","type":"text"},{"text":"Restart System ","type":"text","marks":[{"type":"strong"}]},{"text":"menu and reboot the desired X-Changer. ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":54274,"__fileMimeType":"image/png","width":497,"id":"2a30b3ec-81d0-4bbe-a093-48b8bec6f336","collection":"contentId-8915568","type":"file","__fileName":"worddav355ff8aba7a1656bed3ef66cfc4929d6.png","height":185}}]}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Shutdown procedures","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Required hardware","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"USB keyboard","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"USB Mouse or touchscreen","type":"text"}]}]}]},{"type":"expand","attrs":{"title":"If system to be shutdown is Database Backup"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"166","id":"59169ac5-2ba6-421e-ba0d-4033fe4c7870","collection":"contentId-8915568","height":"129"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click ","type":"text"},{"text":"Shut Down","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Version 7	Version 8	Version 9

Version 7	Version 8	Version 9

","nestedContent":{"type":"doc","content":[{"type":"table","attrs":{"__autoSize":true},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"7","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 8","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Version 9","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"align-start","width":34.0},"content":[{"type":"media","attrs":{"__fileSize":18995,"__fileMimeType":"image/png","width":412,"alt":"Version 7","id":"88d1b0f5-e2b2-4da3-a7e0-daffc79351fa","collection":"contentId-8915568","type":"file","__fileName":"image2014-6-18 9:5:4.png","height":265}},{"type":"caption","content":[{"text":"Version 7","type":"text"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"align-start","width":27.0},"content":[{"type":"media","attrs":{"__fileSize":7116,"__fileMimeType":"image/png","width":358,"alt":"Version 8","id":"56ede3dc-ddef-4a2a-a99e-71e034435562","collection":"contentId-8915568","type":"file","__fileName":"2017-10-04 11_54_00-CCI1 - VNC Viewer.png","height":286}},{"type":"caption","content":[{"text":"Version 8","type":"text"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"mediaSingle","attrs":{"layout":"align-start","width":29.0},"content":[{"type":"media","attrs":{"__fileSize":146725,"__fileMimeType":"image/png","width":1024,"alt":"Version 9","id":"c56b18bc-3f06-4c66-85af-02c86b7842e9","collection":"contentId-8915568","type":"file","__fileName":"Windows Menu-Shutdown-Start Functions.PNG","height":768}},{"type":"caption","content":[{"text":"Version 9","type":"text"}]}]}]}]}]}],"version":1},"reason":"A table in list item can't be created or edited in the new editor."}}},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Wait for the computer to shut down. All lights on the front of the computer should turn off and the monitor will go blank.","type":"text"}]}]}]}]},{"type":"expand","attrs":{"title":"If system to be shutdown is Database Primary"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and access the ","type":"text"},{"text":"Maintenance","type":"text","marks":[{"type":"strong"}]},{"text":" menu.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Press the ","type":"text"},{"text":"System Error Messages ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":100112,"__fileMimeType":"image/png","width":1331,"id":"1496383f-042b-4239-85ed-7fffeb50b6f3","collection":"contentId-8915568","type":"file","__fileName":"System error messages.png","height":743}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Verify no database backup errors are present.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":43235,"__fileMimeType":"image/png","width":1335,"id":"5ab89a7b-3913-4e9c-9dcf-4b909956a9fa","collection":"contentId-8915568","type":"file","__fileName":"no errors.PNG","height":415}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If database backup errors are present, contact CCI Technical Support before proceeding.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text"},{"text":"Back","type":"text","marks":[{"type":"strong"}]},{"text":" button.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text"},{"text":"Restart System ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":101445,"__fileMimeType":"image/png","width":1331,"id":"943e81cf-5b83-492b-8548-fdc876d38d85","collection":"contentId-8915568","type":"file","__fileName":"reboot system.png","height":743}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choose ","type":"text"},{"text":"Failover to Backup","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":56.0},"content":[{"type":"media","attrs":{"__fileSize":83832,"__fileMimeType":"image/png","width":1295,"id":"d7027f5b-8724-498e-893b-80c0eaa97b96","collection":"contentId-8915568","type":"file","__fileName":"reboot x-changers.PNG","height":749}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"KeepAGoin will display a popup indicating a database backup has been completed. Click ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":" to confirm.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":55904,"__fileMimeType":"image/png","width":576,"id":"57102456-8155-43d8-8e53-d68b4bdc9301","collection":"contentId-8915568","type":"file","__fileName":"worddav7c3a008276200281412177ec580c04ea.png","height":154}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Windows will prompt for the confirmation of reboot. Click ","type":"text"},{"text":"Cancel","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"If this prompt does not populate, then proceed to step 10. ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":54274,"__fileMimeType":"image/png","width":497,"id":"2a30b3ec-81d0-4bbe-a093-48b8bec6f336","collection":"contentId-8915568","type":"file","__fileName":"worddav355ff8aba7a1656bed3ef66cfc4929d6.png","height":185}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"166","id":"59169ac5-2ba6-421e-ba0d-4033fe4c7870","collection":"contentId-8915568","height":"129"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click ","type":"text"},{"text":"Shut Down","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Version 7	Version 8	Version 9

V7	V8	V9

Browser not supported