Overview
This document is intended to serve as a general operation guide for the end user and attendant in locations utilizing a FasCard Touch Kiosk.
Table of Contents
Loyalty Account Management
The Fascard Touch Kiosk allows loyalty users to purchase new cards, add value to an existing card, add an additional card to an existing account, and register a Loyalty Account. The Touch Kiosk is typically configured to accept both cash and credit.
From the FasCard Home Screen, a user can choose from English or Spanish.
Purchasing a New Card
- To view a step by step guide for purchasing a new card, click the arrow adjacent to the expanding header titled 'Purchasing a New Card - Step by Step'.
- Purchasing a new card will create a new account. Accounts can be merged by adding a card to an existing Loyalty account. See FasCard Loyalty Site - Settings for more information.
Adding Value to an Existing Account
- To view a step by step guide for purchasing a new card, click the arrow adjacent to the expanding header titled 'Adding Value to an Existing Account - Step by Step'.
- When adding value to an existing account, the user will be present the option to add an additional card to the existing account. This is limited to 5 additional cards in a 24 hour period.
Account Activity
When first inserting a customer's card into the FasCard Kiosk, the main account screen appears displaying the current balance along with other features.
Troubleshooting
If a dispenser error occurs, the following steps are available to both customer and attendant.