Customer Error Log

Owned by Steve Marcionetti
Last updated: Nov 05, 2022 by Adam ArafatVersion comment
2 min read



OVERVIEW

If a customer reports that they 'lost' money on a transaction at the X-Changer, you can select Maintenance from the main menu and use the Customer Error Log to view any errors that customers may have experienced or user-related issues that recently occurred on the X-Changers. 

For instance, if a bill acceptor or card dispenser jams while a customer is trying to make a purchase, this report will show you where and when this error occurred.





OVERVIEW



Customer Error Log

To access this function, your specific Card ID (The 12-digit number on the back of the card) must have CUSTOMER ERROR LOG selected under MAINTENANCE in permission settings.  Please see your store Owner/Manager to update your permission settings.  See Permission Settings and Functions for more information on how to set permissions.



  1. Select MAINTENANCE.

  2. Select CUSTOMER ERROR LOG.

  3. This log will show any Customer-based errors on an X-Changer.