To access this function, your specific Card ID (The 12-digit number on the back of the card) must have ASSIGN FROM ESCROW-ADVANCED selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
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When a customer attempts to purchase a new card, and the card fails to be scanned by the X-Changer, the system will attempt to alert the customer to re-insert their card in order to apply the proper credit. If the customer does not insert their card within 2 minutes of the dispense, the system will store the value of the purchase in what is called Escrow.
This Escrow function will allow a user to review the applied and the 'unused' escrow transactions. It is also possible to apply an escrow balance to a customer card by choosing an un-assigned record and clicking Edit. Enter the card number of the card to receive the escrow amount and click Save.
By default, only un-assigned records will appear on this screen. Enabling the 'Show ALL Records' option will also display the previously assigned escrow transactions.