To access this function, your specific Card ID (The 12-digit number on the back of the card) must have ASSIGN FROM ESCROW-LIMITED selected under CARDS in permission settings. Please see your store Owner/Manager to update your permission settings. See Permission Settings and Functions for more information on how to set permissions.
If a customer gets a new card from the X-Changer and then reports that the card is invalid or does not have the balance they reportedly added, the systems may have had an error when dispensing that new card. It may be possible to assign the lost value to the customer's card by using the Assign from Escrow feature. To use this feature insert your card into the X-Changer from where the customer reportedly lost money and touch Assign from Escrow. The Assign from Escrow permission must be active on your card to perform this function.
If there are any transactions listed that match the customers reported loss, select it from the screen and insert the customers card. The amount listed will be applied to the customer's card and remove the transaction from the system. The customer can use their card immediately. <TO DO: Replace screen shot with updated screenshot>
Cards that are re-inserted as intended targets for escrow balance must be a brand new card, that has never been dispensed previously. If you are using recycled cards in your card dispenser its a good idea to keep a small number of new cards available to the attendant as the recycled cards will not be able to receive the escrow transfer.