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This is a step-by-step guide on how to issue a refund using the Datacap virtual terminal. |
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Before issuing a refund for the first time, please contact Datacap (978-744-9090 Option 1) to ensure proper use of the Datacap virtual terminal. |
Step-by-step guide
Gather InformationGathering information
- Find out which X-Changer the credit card transaction happened on
- This can be found in Reports > Credit Card transaction ReportTransactions report
- This can be found in Reports > Credit Card transaction ReportTransactions report
- Get Obtain and record the 'Merchant Secret' Key Numbers for the X-Changer you would like to issue a refund onFrom .
- To do this, access them from the Manager's Menu Navigate to . Navigate to System Setup > General Info > Scroll To down until you reach Credit Card Settings
- To do this, access them from the Manager's Menu Navigate to . Navigate to System Setup > General Info > Scroll To down until you reach Credit Card Settings
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- Record the numbers as highlighted below.
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Your merchant numbers may not start with the letters "PUR" but will be located in the Credit Card Settings section. |
Issuing the refund
- Navigate to https://vt.dcap.com/#!/configure
- Select the 'Configure' Tab tab.
- Fill out all required information, and click save Save.
- Click the 'Payment' Payment tab.
- Click in the 'Transaction type' Box Type box to change the transaction to 'return' Return status.
- Fill out all information on screen the screen.
- Select Process transactionTransaction.
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