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ALWAYS USE 'CHECK MESSAGES' FROM ATTENDANT MENU FOR HELP WITH PROBLEM DIAGNOSIS |
Quick Reference Chart
| LAUNDRYCARD | Symptom | Cause | Resolution (try one at a time) |
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| X-Changer Software | Invalid card after dispense NOTE: Over time a dispenser will: - lose speed/accuracy
- accumulate lint or sustain wear to the gray loading wheel under the cards
- require refurbishment service to the internal shutter that controls card thickness
| Bar code on card was not scanned by laser (check Escrow)
New card range has not been activated yet
| - Using VS1diag or the Manager's menu, test dispense and make adjustments until scanning is consistent to 50 cards.
- Use Activate Cards feature in Manager's menu
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| Laundry program responds slowly to touch | - Mode is 'mouse emulation'
- Alignment/calibration is off
- Screen is dirty
| - Open Elo properties menu and set touch mode to 'click on touch' then save the new setting.
- Align screen from properties menu
- Use moist cloth to wipe touch screen
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| Unable to open communication: CD (card dispenser)
BCR (bar code reader)
MSR (mag stripe reader)
BNA (bill note acceptor) | Computer has lost track of device | - Screen Reset the computer having the problem
- Manually power cycle device (BNA pow cyc in Attendant's menu)
- Reboot computer
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| Negative balance in card activity | Database transaction(s) missing or out of chronological order. | - Verify time is the same on both computers
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| X-Changer Hardware | Touch screen is black | Computer is not sending, or monitor is not receiving a video signal. VGA cable:  Image Modified | - Verify power is reaching computer and monitor
- Re-seat blue VGA cable at both ends
- Reboot computer
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| Blank card reader display | Reader is off | - Check both cat 5 network cable connections to reader
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| "See Attendant" on card reader display | Vend price software WCRD is unable to reach the card reader (try Super card) | - Find out which computer has WCRD in Master mode and reboot it (fail-over if Primary).
- Check Store Status for problem readers
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| "Bad Card Orientation" on card reader display | IR sensor is blocked & mag strip is not read | - Use cleaning card to scrub read head
- Remove all dust from card reader
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| Re-swipe card multiple times | - Card reader receives partial magnetic strip
- Magnetic strip is damaged
| - Try inserting card more quickly
- Use cleaning card to scrub read head
- Try newer card
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| EPC not supplying power to rear outlets | - One or more individual channels are off
- TrippLite battery is bad
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(how to bypass)- Bus A or Bus B is switched off
| - Make sure front channels are in the ON or REMOTE position, then connect to the EPC with a computer and verify no channels have been "locked" which prevents it from being tampered with.
- Replace the rechargeable TrippLite battery cell if the bus connected to it stops working.
- Find and toggle the power switches for each bus in the rear of the EPC if necessary.
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Other Support Topics:
| Child pages (Children Display) |
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Diagnostic Card will show line number (L=x) unit address (A=x) machine ID (M=x) and poll count (P=x) of a card reader without power cycling it.
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VS1diag - how to reach computer desktop
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