Rebooting helps prevent software problems before they happen. It is recommended that this be done on a monthly basis after business hours. Doing so refreshes memory so Windows can better correct itself, and restarts any programs that have stopped. This can be initiated by owners remotely, but requires a confirmation button press on-site by the store attendant.
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Failure to follow the steps below when restarting X-Changer computers can lead to data loss. |
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Determining the Primary System
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| Primary and Backup status can also be verified on the Store Status page. The Store Status page can be reached using manager, attendant, and technician cards. |
LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left hand corner of the screen when primary LaundryCard applications are running.
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Older versions of LaundryCard do NOT show Primary/Backup indicators in the top left of the screen. |
The Primary will be labeled "Database" in the top yellow section underneath "Local Computer"
The Backup will be labeled "BackupDB"
Database: DSN=CCI1SQL;UID=sa
BackupDB: DSN=CCI2SQL;UID=sa
Version 6
Version 7
For the above example, X-Changer A is the Primary and X-Changer B is the Backup. In Store Status, verify the the right side of the screen labeled "Remote Computer" is displaying the same database status information as the left side.
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Older software versions require different methods to obtain Primary and Backup information.
Using Store Status to Determine Primary System
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In V5 and V6, the Primary database will be in 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B. | In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section. |
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If both X-Changers are displayed as the Database Primary or the Database Backup, contact Technical Support. |
Reboot Backup
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After the backup completes its reboot, check system messages. If new errors have appeared, wait 5 minutes for them to clear automatically. DO NOT restart the Primary X-Changer. Call CCI support for further assistance if necessary. |
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Reboot Primary
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Please Note: A red line always appears at the top of the screen for up to 5 minutes after a reboot. This is normal. Please give the computers enough time to sync with the rest of the store. |
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