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Panel
titleOVERVIEW

This page is intended to guide the user through proper reboot and shutdown procedures for the computer within each X-Changer cabinet.



Panel
titleON THIS PAGE

Table of Contents
maxLevel23
minLevel2


Determine the Primary System

Ui text box
sizemedium
typewarning
  • Failure to adhere to proper reboot and shutdown procedure may result in data loss.
  • If both X-Changers are displayed as the Database Primary or the Database Backup, contact Technical Support.

Method 1: LaundryCard Main Page

LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left hand corner of the screen when LaundryCard applications are running.  Older software versions require different methods to obtain Primary and Backup information.

Method 2: Using Store Status to Determine Primary System

Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.

In V5 and V6, the Primary database will be in 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.

In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section.In V9, the Primary database is found in the Store status screen under the Maintenance Menu.  The primary is listed under "System Status" as well as at the top of the screen.

LaundryCard Versions 5 and 6

LaundryCard Version 7 and 8

 

  

  Reboot Procedure

Ui tabs


Ui tab
titleReboot Procedure


If the system to be rebooted is Database Backup


install-stepsINLINE


Step 1 - Initiate Reboot

C-2MANAGECARDHeightfalsefalsetrue

  1. Insert Manager's card into Backup X-Changer and click the Shutdown button.
  2. Choose the appropriate button to reboot the Backup X-Changer.
    LaundryCard Versions 7 and 8

Step 2 - Confirm Reboot

  1. Windows will prompt for confirmation of reboot. Click OK to confirm.


Performing Failover

If the system to be rebooted is Database Primary


install-stepsINLINE


Step 1 - Perform Failover

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  1. Insert Manager's card into Primary X-Changer and click the Check Messages button. Verify no database backup errors are present.
    1. If database backup errors are present, contact Technical Support before proceeding.
  2. Click the Back button.
  3. Click the Shutdown button.
  4. Choose Failover to Backup.
    LaundryCard Versions 7 and 8

Step 2 - Confirm Reboot

  1. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

  2. Windows will prompt for confirmation of reboot. Click OK to confirm.



Shutdown Procedure

Ui tab
titleShutdown Procedure

Required Hardware

  • USB Keyboard
  • Mouse or touch screen
If system to be shutdown is Database Backup


install-stepsINLINE


Step 1 - Access Start Menu

  1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

               

  2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    Version 7

    Version 8


Step 2 - Confirm Shutdown

  1. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

    Version 7

    Version 8



  2. Wait for computer to shutdown. All lights on the front of the computer should turn off and the monitor will go blank.


Primary Database Shutdown Procedure

If system to be shutdown is Database Primary


install-stepsINLINE


Step 1 - Perform Failover

C-2MANAGECARDHeightfalsefalsetrue

  1. Insert Manager's card into Primary X-Changer and click the Check Messages button. Verify no database backup errors are present.
    1. If database backup errors are present, contact Technical Support before proceeding.
  2. Click the Back button.
  3. Click the Shutdown button.
  4. Choose Failover to Backup.
    LaundryCard Versions 7 and 8

Step 2 - Cancel Reboot

  1. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

  2. Windows will prompt for confirmation of reboot. Click Cancel.

Step 3 - Access Start Menu

  1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

               

  2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    Version 7

    Version 8


Step 4 - Confirm Shutdown

  1. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

    Version 7

    Version 8



  2. Wait for computer to shutdown. All lights on the front of the computer should turn off and the monitor will go blank.