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This page discusses the guidelines behind Advanced LaundryCard Live's Remote Backup feature. |
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X-Changers A and B
In the traditional sense, LaundryCard's system consists of at least two (2) X-Changers synchronized in a Primary and Backup scheme where both X-Changers house the same database worth of data but frequently synchronize to ensure data not only remains consistent across the whole system but is able to compensate for the other X-Changer in the event that one of the X-Changers goes offline for a prolonged period.
Remote Backup
With Advanced LaundryCard Live (ALCL), a persistent daily backup of X-Changer data is stored on the Live server, providing both an additional layer of data retention by being stored in the Live space, but also an added layer of data security due to the latest encryptions and protocols utilized at our Data Center.
How to Check for an Active Remote Backup
The System Dashboard will indicate whether a store is currently up-to-date with their last active backup, or if there was a remote backup error previously.
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Remote Backup requires a persistent, stable internet connection to function properly. |
Remote Backup Failure
When a remote backup failure occurs, the following error will appear on the System Dashboard:
Additionally, if an alert is set up for this error, you will receive an email confirming the remote backup failure.
Should every recommendation from the alert email be exercised, or if you have questions regarding the error, it is recommended to contact CCI Technical Support for further assistance in determining the possible root cause of the issue.
ALCL User Guide Chapters
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