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| titleColor | white |
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| title | Overview |
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LaundryCard offers informative messages and tools to provide you with an effective way of viewing changes to your business. This page is intended to guide you through the various common LaundryCard issues and messages you may face. |
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| SpaceWithExcerpt | CCIDOC |
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| MultiExcerptName | ContactUs |
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| PageWithExcerpt | CCIDOC:_Contact Us |
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Never ignore error messages! |
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Quick Reference Chart
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| Common X-Changer software issues |
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| Symptom | Cause | Resolution (try one at a time) |
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dispensing | Note |
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| Over time, a card dispenser may: |
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- Have reduced speed/accuracy.
- Accumulate lint/dust/debris within or throughout the mechanism, if not regularly maintained.
- Sustain wear to the gray loading wheel under the cards.
- Require refurbishment service to the internal shutter that controls card thickness
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- Require manufacturer servicing to replace the belts that control the dispenser wheels.
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| The barcode on the card was not scanned by the barcode scanner laser (check Escrow).
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The new card range has not been activated yet.
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- you are able to scan 50 cards consecutively.
- Note that adjusting a barcode scanner may require a significant amount of time; trial and error.
- Some examples
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- involve very small movements for adjustment:
- Try tilting the laser so it points towards the exit slot – the
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- cutout part of the X-Changer door.
- Try twisting it clockwise because the barcode is printed more on the left side of the card.
- Try raising it to give the laser a wider scanning area.
- The tray that guides the card before reaching the customer can be moved about 1/8” up or down.
- The dispenser itself can be moved forward or backward in its mounting bracket about the same amount as the tray.
- Use the Activate Cards feature in Manager's menu.
- This does require an activation card.
- If you do not have an activation card, contact CCI Technical Support with the range of cards to be activated.
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| X-Changer responds slowly to touch |
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- Touchscreen alignment/calibration is off.
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- The screen is dirty.
- Prolonged computer uptime.
- Touchscreen mode is set to 'mouse emulation'.
| - Align the screen using the correct touchscreen calibration tool.
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- Use a moist cloth to wipe the touchscreen.
- Restart the X-Changer.
- Open the Elo properties menu and set touch mode to 'click on touch,' then save the new setting.
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Unable to open communication to: |
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- Barcode Reader/Scanner (BCR/BCS)
- Magnetic Stripe Reader (MSR) or Local Reader
- Bill Note Acceptor (BNA)
- Credit Card Reader
| - The computer has lost track of the device.
- The device is not powered on.
- The device is not connected to the computer properly.
| - Screen Reset the computer
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- experiencing this problem.
- Manually power cycle the individual devices by disconnecting and reconnecting
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- their cabling from both ends.
- Bill Acceptors can also be power cycled via the Attendant (v8)/Maintenance (v9) menu.
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- Swap the device with the neighboring X-Changer to determine its functionality.
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| Negative balance in card activity. | - Database transaction(s) missing or out of chronological order.
| - Verify time is the same on both computers.
- Contact CCI Technical Support to batch both X-Changers to the latest LaundryCard update available.
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| Common X-Changer |
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| hardware issues |
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| Symptom | Cause | Resolution (try one at a time) |
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| The touchscreen monitor is black/blank. | - The computer is not sending, or a monitor is not receiving, a video signal through the VGA cable.
VGA cable: Image Modified
- The monitor is not powered on.
| - Verify power is reaching the computer and monitor.
- Re-seat the blue VGA cable at both ends.
- Reboot
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| Blinking amber light on Dell computer with no video output. | - Internal hardware problem (e.g. motherboard, power supply, CPU, memory, etc., or any combination of).
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| Blank card reader display. |
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- The reader is powered off.
- Faulty line cable.
| - Check both cat 5 network cable connections to the reader.
- Check if the reader is disabled (Status 11) in X-Changer equipment status/store status.
- Verify the Control Head does not have a /wiki/spaces/KB/pages/8553517.
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| "See Attendant/Temporarily out of service" on the card reader display. | - Vend price software WCRD is unable to reach the card reader (
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- use the Super card).
| - Find out which computer has WCRD in Master/Control mode and reboot that X-Changer.
- v8 systems: Use Failover to Backup if Primary.
- v9 systems
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| "Bad Card Orientation" on card reader display. | - IR sensor is blocked and/or magstripe is not read.
| - Use a cleaning card to scrub the read head.
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- Use compressed air to clean out any dust in the reader.
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| "Re-swipe card" displays often when trying to insert/remove a card in a reader. |
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- The card reader receives a partial magnetic strip.
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- The magnetic strip is damaged.
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- The read head inside the card reader is dirty/
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- blocked.
| - Try inserting the card more quickly.
- Try a newer card.
- Use a cleaning card to scrub the read head.
- Use compressed air to clean out any dust in the reader.
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| Tripp-Lite has |
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| red battery light displaying. | - Recent power loss used up its battery power.
- Tripp-Lite battery is low or not at full charge.
- Tripp-Lite battery is unable to hold a charge.
| - If the entire system is off, try powering the system on.
- Give time for the battery to recharge (the orange battery light will change to green when fully charged).
- /wiki/spaces/KB/pages/8552844.
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EPC not supplying power to the rear outlets.
(Ethernet Power Controller-powered cabinets only) | - One or more individual channels are off.
- Tripp Lite battery is bad.
- Bus A or Bus B is switched off.
| - Make sure front channels are in the ON or REMOTE position, then connect to the EPC with a computer and verify no channels have been "locked" which prevents it from being tampered with.
- Replace the rechargeable
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- Tripp-Lite battery cell if the bus connected to it stops working.
- Find and toggle the power switches for each bus in the rear of the EPC if necessary.
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Other Support Topics:
| Child pages (Children Display) |
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Super Card
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Diagnostic Card
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| Child pages (Children Display) |
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Using the Diagnostic card
The Diagnostic card will show the line number (L=
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#) of a card reader without power cycling it.
Image Added
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Image Removed
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Using the Super card
Is only used to start equipment that displays "See Attendant". There is a 5-second delay per swipe.
VS1diag - How to reach the computer desktop and access Diagnostics.
- Insert a Manager’s card.
- Click "Shutdown" on the main menu then only begin the reboot process for the X-Changer being tested.
- Another window appears indicating the computer is about to reboot. CLICK CANCEL as only the laundry application needs to close, not Windows.
- Double-click VS1diag on the desktop (v7 and older), or open the Laundry App Utility and click Diagnostics (v8 and newer).