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changes.mady.by.user Christopher Patac

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Comment: CCIGEN-1092
ALWAYS USE 'CHECK MESSAGES' FROM ATTENDANT MENU FOR HELP WITH PROBLEM DIAGNOSIS
Note
Warning
titleIMPORTANT

Never ignore error messages!

Quick Reference Chart

LAUNDRYCARDSymptomCauseResolution (try one at a time)
X-Changer Software

Invalid card after dispense.

Note
titleNOTE
: Over

Over time, a card dispenser

will

may:

lose
  • Reduce in speed/accuracy.
accumulate
  • Accumulate lint
or sustain
  • /dust/debris within or throughout the mechanism, if not regularly maintained.
  • Sustain wear to the gray loading wheel under the cards.
require
  • Require refurbishment service to the internal shutter that controls card thickness
Bar code

  1. Barcode on card was not scanned by the barcode scanner laser (check Escrow).
     

  2. New card range has not been activated yet.

.
 
  • .
    • Note that adjusting a barcode scanner may require a significant amount of time; trial and error.
    • Some examples involving the very small movements for adjustment:
      • Try tilting the laser so it points towards the exit slot – the cut out part of the X-Changer door.
      • Try twisting it clockwise because the barcode is printed more on the left side of the card.
      • Try raising it to give the laser wider scanning area.
      • The tray that guides the card before reaching the customer can be moved about 1/8” up or down.
      • The dispenser itself can be moved forward or backward in its mounting bracket about the same amount as the tray.
  • Use Activate Cards feature in Manager's menu.
Laundry program

X-Changer responds slowly to touch
Mode is 'mouse emulation'
.
  1. Alignment/calibration is off.
  2. Screen is dirty.
  3. Prolonged computer uptime.
  4. Touchscreen mode is set to 'mouse emulation'.
  • Align screen using the correct touchscreen calibration tool.
  • Use moist cloth to wipe touchscreen.
  • Restart the X-Changer.
  • Open Elo properties menu and set touch mode to 'click on touch,' then save the new setting.
  • Align screen from properties menu
  • Use moist cloth to wipe touch screen

    • Unable to open communication:

    CD (card dispenser)
    BCR (

    bar code

    barcode reader)
    MSR (mag stripe reader)
    BNA (bill note acceptor) 

    		Computer has lost track of device.
    • Screen Reset the computer having the problem.
    • Manually power cycle
    device (BNA pow cyc in Attendant's menu)
    • individual devices by disconnecting and reconnecting its cabling from both ends.
      • Bill Acceptors can also be power cycled via Attendant (v8) / Maintenance (v9) menu.
    • Reboot computer.

    		Negative balance in card activity.Database transaction(s) missing or out of chronological order.
    • Verify time is the same on both computers.




    X-Changer HardwareTouch screen is black.

    Computer is not sending, or monitor is not receiving, a video signal.

    VGA cable: Image Modified
    • Verify power is reaching computer and monitor.
    • Re-seat blue VGA cable at both ends.
    • Reboot computer.

    		Blinking amber light on Dell computer
    Hardware problem with motherboard or power supply
    with no video output.Internal hardware problem (e.g. motherboard, power supply, CPU, memory, etc., or any combination of).

    Find out if computer is in warranty with Dell.


    		Blank card reader display.Reader is off.
    • Check both cat 5 network cable connections to reader.
    • Check if reader is disabled (Status 11) in X-Changer equipment status / store status.

    		"See Attendant" on card reader display.

    Vend price software WCRD is unable to reach the card reader (try Super card).

    • Find out which computer has WCRD in Master/Control mode and reboot
    it (fail-over if Primary)
    • that X-Changer.
      • v8 systems: Use Failover to Backup if Primary.
      • v9 systems automatically failover if rebooting system is Primary.
    • Check Store Status for problem readers.

    		"Bad Card Orientation" on card reader display.IR sensor is blocked
    & mag strip
    and/or magstripe is not read.
    • Use cleaning card to scrub read head.
    • Remove all dust from card reader.

    		"Re-swipe card
    multiple times
    " displays often when trying to insert/remove a card in a reader.
    1. Card reader receives partial magnetic strip.
    2. Magnetic strip is damaged.
    3. Read head inside card reader is dirty / being blocked.
    • Try inserting card more quickly.
    • Try newer card.
    • Use cleaning card to scrub read head
    Try newer card
    • .

    		Tripp Lite has Orange or Red battery light displaying.
    1. Recent power loss used battery power.
    2. Tripp Lite battery low or not at full charge.
    3. Tripp Lite battery unable to hold a charge.
    • If entire system is off, try powering system on.
    • Give time for battery to recharge (orange battery light will change to green when fully charged).
    • /wiki/spaces/KB/pages/8552844.

    EPC not supplying power to rear outlets.
    (Ethernet Power Controller-powered cabinets only)

    1. One or more individual channels are off.
    TrippLite
    1. Tripp Lite battery is bad.
    2. Bus A or Bus B is switched off.
    • Make sure front channels are in the ON or REMOTE position, then connect to the EPC with a computer and verify no channels have been "locked" which prevents it from being tampered with.
    • Replace the rechargeable TrippLite battery cell if the bus connected to it stops working.
    • Find and toggle the power switches for each bus in the rear of the EPC if necessary.


    Other Support Topics:

    Child pages (Children Display)

    ...

    Used to start equipment that displays "See Attendant". There is a 5 second delay per swipe.
     Image Removed

    Bw part list
    Partsc-2supercard
     

    Diagnostic Card

    Diagnostic cards will show line number (L=x) unit address (A=x) machine ID (M=x) and poll count (P=x) of a card reader without power cycling it.Image Removed       

    Bw part list
    Partsc-2diagnoscard


    ...

    Anchor
    VS1
    VS1

    VS1diag -

    ...

    How to reach the computer desktop and access Diagnostics.

    1. Insert a Manager’s card.
    2. Click "Shutdown" on the main menu then only begin the reboot process for the X-Changer being tested.
    3. Another window appears indicating the computer is about to reboot. CLICK CANCEL as only the laundry application needs to close, not Windows.
    4. Double-click VS1diag on the desktop (v7 and older), or open the Laundry App Utility and click Diagnostics (v8 and newer).
    5. Click the button labeled "Dispense Cards". The card's serial number appears when it is scanned properly.
    6. If the card is not scanned, open the front door and thoroughly clean dust/debris.
    7. It is now a trial and error process. If there is no scan after a card dispenses:
    8. Try tilting the laser so it points towards the exit slot – the cut out part of the X-Changer door.
    9. Try twisting it clockwise because the barcode is printed more on the left side of the card.
    10. Try raising it to give the laser wider scanning area.
    11. The tray that guides the card before reaching the customer can be moved about 1/8” up or down
      12. The dispenser itself can be moved forward or backward in its mounting bracket about the same amount as the tray.