| LAUNDRYCARD | Symptom | Cause | Resolution (try one at a time) |
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| X-Changer Software | Invalid card after dispense. | Note |
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| Over time, a card dispenser may: - Reduce in speed/accuracy.
- Accumulate lint/dust/debris within or throughout the mechanism, if not regularly maintained.
- Sustain wear to the gray loading wheel under the cards.
- Require refurbishment service to the internal shutter that controls card thickness
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| Barcode on card was not scanned by the barcode scanner laser (check Escrow).
New card range has not been activated yet.
| - Perform preventive maintenance on the barcode scanner and card dispenser.
- Using VS1diag or the Manager's menu, test dispense and make adjustments until scanning is consistent to 50 cards.
- Note that adjusting a barcode scanner may require a significant amount of time; trial and error.
- Some examples involving the very small movements for adjustment:
- Try tilting the laser so it points towards the exit slot – the cut out part of the X-Changer door.
- Try twisting it clockwise because the barcode is printed more on the left side of the card.
- Try raising it to give the laser wider scanning area.
- The tray that guides the card before reaching the customer can be moved about 1/8” up or down.
- The dispenser itself can be moved forward or backward in its mounting bracket about the same amount as the tray.
- Use Activate Cards feature in Manager's menu.
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| X-Changer responds slowly to touch. | - Alignment/calibration is off.
- Screen is dirty.
- Prolonged computer uptime.
- Touchscreen mode is set to 'mouse emulation'.
| - Align screen using the correct touchscreen calibration tool.
- Use moist cloth to wipe touchscreen.
- Restart the X-Changer.
- Open Elo properties menu and set touch mode to 'click on touch,' then save the new setting.
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| Unable to open communication: CD (card dispenser)
BCR (barcode reader)
MSR (mag stripe reader)
BNA (bill note acceptor) | Computer has lost track of device. | - Screen Reset the computer having the problem.
- Manually power cycle individual devices by disconnecting and reconnecting its cabling from both ends.
- Bill Acceptors can also be power cycled via Attendant (v8) / Maintenance (v9) menu.
- Reboot computer.
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| Negative balance in card activity. | Database transaction(s) missing or out of chronological order. | - Verify time is the same on both computers.
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| X-Changer Hardware | Touch screen is black. | Computer is not sending, or monitor is not receiving, a video signal. VGA cable:  | - Verify power is reaching computer and monitor.
- Re-seat blue VGA cable at both ends.
- Reboot computer.
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| Blinking amber light on Dell computer with no video output. | Internal hardware problem (e.g. motherboard, power supply, CPU, memory, etc., or any combination of). | Find out if computer is in warranty with Dell. |
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| Blank card reader display. | Reader is off. | - Check both cat 5 network cable connections to reader.
- Check if reader is disabled (Status 11) in X-Changer equipment status / store status.
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| "See Attendant" on card reader display. | Vend price software WCRD is unable to reach the card reader (try Super card). | - Find out which computer has WCRD in Master/Control mode and reboot that X-Changer.
- v8 systems: Use Failover to Backup if Primary.
- v9 systems automatically failover if rebooting system is Primary.
- Check Store Status for problem readers.
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| "Bad Card Orientation" on card reader display. | IR sensor is blocked and/or magstripe is not read. | - Use cleaning card to scrub read head.
- Remove all dust from card reader.
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| "Re-swipe card" displays often when trying to insert/remove a card in a reader. | - Card reader receives partial magnetic strip.
- Magnetic strip is damaged.
- Read head inside card reader is dirty / being blocked.
| - Try inserting card more quickly.
- Try newer card.
- Use cleaning card to scrub read head.
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| Tripp Lite has Orange or Red battery light displaying. | - Recent power loss used battery power.
- Tripp Lite battery low or not at full charge.
- Tripp Lite battery unable to hold a charge.
| - If entire system is off, try powering system on.
- Give time for battery to recharge (orange battery light will change to green when fully charged).
- /wiki/spaces/KB/pages/8552844.
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| EPC not supplying power to rear outlets.
(Ethernet Power Controller-powered cabinets only) | - One or more individual channels are off.
- Tripp Lite battery is bad.
- Bus A or Bus B is switched off.
| - Make sure front channels are in the ON or REMOTE position, then connect to the EPC with a computer and verify no channels have been "locked" which prevents it from being tampered with.
- Replace the rechargeable TrippLite battery cell if the bus connected to it stops working.
- Find and toggle the power switches for each bus in the rear of the EPC if necessary.
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