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Rebooting helps prevent software problems before they happen. It is recommended that this be done on a monthly basis after business hours. Doing so refreshes memory so Windows can better correct itself, and restarts any programs that have stopped. This can be initiated by owners remotely, but requires a confirmation button press on-site by the store attendant.
 

On this page:

Table of Contents
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Note

This maintenance procedure is recommended for use after business hours, and does not necessarily clear ALL error messages. It is recommended to check errors before and after this procedure. Failure to properly complete the following steps can lead to data loss. Card Concepts Inc takes no responsibility for data loss due to human error, hardware failure, or other such circumstances.

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Determining the Primary System

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Note

Older versions of LaundryCard do NOT show Primary/Backup indicators in the top left of the screen.
Access the Store Status page from the Technician menu instead. 

The Primary will be labeled "Database" in the top yellow section underneath "Local Computer"
The Backup will be labeled "BackupDB"

Database: DSN=CCI1SQL;UID=sa
BackupDB: DSN=CCI2SQL;UID=sa
 

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      Version 7

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For the above example, X-Changer A is the Primary and X-Changer B is the Backup. In Store Status, verify the the right side of the screen labeled "Remote Computer" is displaying the same database status information as the left side.

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Reboot Backup

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Select Reboot this Machine and click Go.

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The Backup computer will shut down and reboot. During this time, the Primary X-Changer and washer/dryers may appear to be frozen/unusable. This is normal behavior and will "free up" once the Backup computer has finished. Also, a network error will appear on the Primary X-Changer This is normal because it recognizes the Backup is offline. Once the Backup has finished and returned to the welcome screen, a WCRD error will appear on it. Again, this is a normal while the Backup re-connects to all readers in the store. Once all red lines have disappeared, walk around and verify the card readers appear normal, then proceed to Reboot Primary.
 

Warning

After the backup completes its reboot, check system messages. If new errors have appeared, wait 5 minutes for them to clear automatically. DO NOT restart the Primary X-Changer. Call CCI support for further assistance if necessary.

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Reboot Primary

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Select Fail over to Backup and click Go.

  • (warning)  Version 6: DO NOT UNCHECK AUTO START!

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Info

Please Note: A red line always appears at the top of the screen for up to 5 minutes after a reboot. This is normal. Please give the computers enough time to sync with the rest of the store.

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Overview

This page is intended to guide the user through the proper reboot and shutdown procedures for the CCI-provided computer stored within each X-Changer cabinet. Each location may operate on a different version of LaundryCard, therefore a few screens may be different in the processes outlined below.

Determine the Primary system

It is imperative to know which X-Changer is labeled as the Primary. Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss.

Warning

If both X-Changers are displayed as the database Primary or the database Backup, call CCI Technical Support immediately.

Expand
titleMethod 1 – LaundryCard main page

Version 6.5 and higher

Version 9

LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running.

Older software versions require different methods to obtain Primary and Backup information.

LaundryCard software version V9 displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card.

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Expand
titleMethod 2 – Use the Store Status page to determine the Primary system

Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.

Version 5 and 6

Version 7 and 8

Version 9

In V5 and V6, the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.

In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section.

In V9, the Primary database is found in the Store status screen under the Maintenance Menu.  The primary is listed under "System Status" as well as at the top of the screen.

LaundryCard Versions 5 and 6Image AddedLaundryCard Version 7 and 8Image AddedLaundryCard Version 9Image Added

Reboot procedures

Expand
titleIf the system to be rebooted is Database Backup

Frequency of Maintenance: Monthly

  1. Insert a Manager's card (or a card with maintenance permissions) on the Backup X-Changer and access the Maintenance menu.

  2. Press the Restart System button.

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  3. Choose the appropriate button to reboot the Backup X-Changer.

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  4. Windows will prompt for the confirmation of reboot. Click OK to confirm.

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Expand
titleIf the system to be rebooted is Database Primary

Frequency of Maintenance: Monthly

  1. Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and access the Maintenance menu.

  2. Press the System Error Messages button.

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  3. Verify no database backup errors are present.

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    1. If database backup errors are present, contact CCI Technical Support before proceeding.

  4. Press the Back button.

  5. Press the Restart System button.

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  6. Choose Failover to Backup.

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  7. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

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  8. Windows will prompt for the confirmation of reboot. Click OK to confirm.

    1. If you do not receive this prompt, go back to the Restart System menu and reboot the desired X-Changer.

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Shutdown procedures

Required hardware

  • USB keyboard

  • USB Mouse or touchscreen

Expand
titleIf system to be shutdown is Database Backup

  1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

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  2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.


    1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.

      Version 7Version 8

      Version 9

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      Version 8Image Added

      Version 9Image Added


  3. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

    Version 7Version 8

    Version 9

    Version 7Image Added

    Version 8Image Added

    Version 9Image Added


  4. Wait for the computer to shut down. All lights on the front of the computer should turn off and the monitor will go blank.

Expand
titleIf system to be shutdown is Database Primary

  1. Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and access the Maintenance menu.

  2. Press the System Error Messages button.


  3. Image Added

  4. Verify no database backup errors are present.

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    1. If database backup errors are present, contact CCI Technical Support before proceeding.

  5. Click the Back button.

  6. Click the Restart System button.

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  7. Choose Failover to Backup.

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  8. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

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  9. Windows will prompt for the confirmation of reboot. Click Cancel.


    1. If this prompt does not populate, then proceed to step 10.

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  10. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

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  11.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.

      Version 7Version 8

      Version 9

      Version 7Image Added

      Version 8Image Added

      Version 9Image Added


  12. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

    V7V8V9

    Version 7Image Added

    Version 8Image Added

    Version 9Image Added


  13. Wait for the computer to shut down. All lights on the front of the computer should turn off and the monitor will go blank.

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