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This page is intended to provide the latest details about troubleshooting the FasCard Satellite Access Point (SAP) that connects to all the FasCard readers and equipment.

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Satellite Outage

In the event that the Satellite is offline, the card readers will not be able to accept payment via credit cards if the 'Offline Auth Amount' has not been assigned a value greater than $0.00. If coin payments are accepted, they will continue to work during such an event. Likewise, a loyalty card can be used if it has been cached as part of the last 5000 accounts that were saved by the Satellite prior to an the outage. Additionally, the use of the SUPERCARD will allow the machine starts to start only when the Satellite is offline.

Once a Satellite is brought online, it will synchronize with the readers to update all account balances and transactions that occurred during the outage.

Note

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While using a cell phone or other wireless device that utilizes a 4G/LTE connection, it is possible to connect to a wireless network and still connect to the internet using cellular service if the store's internet is down. It is for this reason that the recommended method for verifying store internet requires a laptop or other PC that does not use cellular service for internet connectivity. Ideally, verifying there is an internet connection via an Ethernet cable would assist with the troubleshooting process.

Symptom: Internet Down Icon Appears on FasCard Readers

F1 Icon	F2/F3 Icon
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These icons indicate that the SAP is unable to connect to the internet, preventing normal credit and loyalty card processing.

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Solution: Reboot all Internet Devices

Disconnect power from the modem, router(s) and the SAP. The SAP has two (2) possible power sources - Power over Ethernet or AC Adapter (do not use both types of power sources).

Reconnect power to the modem first and wait 2-5 minutes for it to come back online completely.
Reconnect power to the personal network devices (router and/or switch) and wait for them to come back online completely.
Reconnect power to satellite the Satellite and wait 60 seconds for it to come back online completely.
The satellite Satellite will beep once, then after approximately 30 seconds it will beep twice more.
If the card readers still do not come back online, attempt to reach to reach an outside website (perform a new Google search to prevent the appearance of cached pages).
NoteNote that while using a cell phone or other wireless device that utilizes a 4G/LTE connection it is possible to connect to a wireless network and still connect to the internet using cellular service if the store internet is down. It is for this reason that the recommended method for verifying store internet requires a laptop or other computer that does not use a cellular service for internet connectivity.

Symptom:

Wireless

Wireless Alert

icon

Icon Appears on FasCard Readers

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This icon indicates These icons indicate that the card readers are not communicating to with the satellite Satellite itself and is are not dependent upon on an active internet connection.

F1 Icon	F2/F3 Icon
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Solution 1:

Reboot

Reboot FasCard

reader

Reader

If one (1) card reader is displaying the Wireless Alert icon, power cycle the reader. This This may require a power cycle of the machine to accomplish this, depending upon on its installation. If If the issue persists or if multiple card readers are displaying the Wireless Alert icon, proceed to Solution 2, below.

Solution 2: