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titleTable of Contents

Table of Contents

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Overview

This page is intended to guide the user through

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the proper reboot and shutdown procedures for the CCI-provided computer stored within each X-Changer

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Warning

Failure to follow the steps below when restarting X-Changer computers can lead to data loss.

Determining the Primary System

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cabinet. Each location may operate on a different version of LaundryCard, therefore a few screens may be different in the processes outlined below.

Determine the Primary system

It is imperative to know which X-Changer is labeled as the Primary. Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss.

Warning

If both X-Changers are displayed as the database Primary or the database Backup, call CCI Technical Support immediately.

Expand
titleMethod 1 – LaundryCard main page

Version 6.5 and higher

Version 9

LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running.

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Older software versions require different methods to obtain Primary and Backup information.

LaundryCard software version V9 displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card.

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Image AddedImage AddedImage AddedImage AddedImage Added
Expand
titleMethod 2 – Use the Store Status page to

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LaundryCard Versions 5 and 6Image Removed

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Reboot Procedure
determine the Primary system

Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.

Ui tabs
Ui tab
title

Version 5 and 6

Version 7 and 8

Version 9

In V5 and V6, the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.

In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section.

Tip

If both X-Changers are displayed as the Database Primary or the Database Backup, contact Technical Support.

     

In V9, the Primary database is found in the Store status screen under the Maintenance Menu.  The primary is listed under "System Status" as well as at the top of the screen.

LaundryCard Versions 5 and 6Image AddedLaundryCard Version 7 and 8Image AddedLaundryCard Version 9Image Added

Reboot procedures

Expand
titleIf the system to be rebooted is Database Backup

Frequency of Maintenance: Monthly

  1. Insert a Manager's card

to

  1. (or a card with maintenance permissions) on the Backup X-Changer and

click the Shutdown button.

LaundryCard Versions 5 and 6:

Select Reboot this Machine and click Go.

  Version 6: Do not uncheck Auto Start.

LaundryCard Versions 7 and 8:

Select the

  1. access the Maintenance menu.

  2. Press the Restart System button.

    Image Added

  3. Choose the appropriate button to reboot the

chosen

  1. Backup X-Changer

by letter
  • Click OK when prompted.
    • After the LaundryCard program closes, another prompt will appear to confirm restarting Windows. Click OK.

    1. .

    After this step is completed, the computer will shut down and restart. During this time, the Primary X-Changer may display a network connection error or experience a slow-down until the Backup X-Changer has restarted.  


    1. Image Added

    2. Windows will prompt for the confirmation of reboot. Click OK to confirm.

      Image Added

    After this step is completed, the computer will shut down and restart. During this time, the original Backup X-Changer will become the new Primary X-Changer and may display a network connection error or experience a slow-down until the original Backup X-Changer has restarted.  

    • Click OK when prompted.
    • A database backup will be performed. Click OK when prompted by the completion notification.
    • After the LaundryCard program closes, another prompt will appear to confirm restarting Windows. Click OK.

    Required Hardware

  • USB Keyboard
    • Mouse or touch screen

    Frequency of Maintenance: Monthly

    1. Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and access the Maintenance menu.

    2. Press the System Error Messages button.

      Image Added

    3. Verify no database backup errors are present.

      Image Added



      1. If database backup errors are present, contact CCI Technical Support before proceeding.

    4. Press the Back button.

    5. Press the Restart System button.

      Image Added

    6. Choose Failover to Backup.

      Image Added

    7. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

      Image Added

    8. Windows will prompt for the confirmation of reboot. Click OK to confirm.

      1. If you do not receive this prompt, go back to the Restart System menu and reboot the desired X-Changer.

        Image Added
    Expand
    titleIf the system to be rebooted is Database Primary
    • Using a manager or attendant card, verify that no database backup errors exist on the Check Messages page.
    • Insert Manager's card to Primary X-Changer and click the Shutdown button.

    LaundryCard Versions 5 and 6:

    Select Failover to Backup and click Go.

      Version 6: Do not uncheck Auto Start.

    LaundryCard Versions 7 and 8:

    Select Failover to Backup.

    Ui tab
    titleShutdown Procedure

    Shutdown procedures

    Required hardware

    • USB keyboard

    • USB Mouse or touchscreen

    Expand
    titleIf system to be shutdown is Database Backup
    Instructions1.  Connect

    1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

               
    2.


    1. Image Added

    2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    3.  A


      1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.

        Version 7Version 8

        Version 9

        Version 7Image Added

        Version 8Image Added

        Version 9Image Added


    2. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

      Version 7Version 8

      Version 9

      Version 7Image Added

      Version 8Image Added

      Version 9Image Added


    3. Wait for the computer to shut down. All lights on the front of the computer should turn off and the monitor will go blank.

    After this step is completed, the computer will shut down and restart. During this time, the original Backup X-Changer will become the new Primary X-Changer and may display a network connection error or experience a slow-down until the original Backup X-Changer has restarted.  

    1. Click OK when prompted.
    2. A database backup will be performed. Click OK when prompted by the completion notification.
    3. After the LaundryCard program closes, another prompt will appear to confirm restarting Windows. Click Cancel.
    1.  Connect

    1. access the Maintenance menu.

    2. Press the System Error Messages button.


    3. Image Added

    4. Verify no database backup errors are present.

      Image Added



      1. If database backup errors are present, contact CCI Technical Support before proceeding.

    5. Click the Back button.

    6. Click the Restart System button.

      Image Added

    7. Choose Failover to Backup.

      Image Added

    8. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

      Image Added

    9. Windows will prompt for the confirmation of reboot. Click Cancel.


      1. If this prompt does not populate, then proceed to step 10.

        Image Added

    10. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

                 Image Added

    2.

    1.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    3.  A

      1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.

    Expand
    titleIf system to be shutdown is Database Primary
    • Using a manager or attendant card, verify that no database backup errors exist on the Check Messages page.
    Insert Manager's card to

    1. Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and

    click the Shutdown button.

    LaundryCard Versions 5 and 6:

    Select Failover to Backup and click Go.

      Version 6: Do not uncheck Auto Start.

    LaundryCard Versions 7 and 8:

    Select Failover to Backup.

    Version 7Version 8

    Version 9

    Version 7Image Added

    Version 8Image Added

    Version 9Image Added


  • A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

    V7V8V9

    Version 7Image Added

    Version 8Image Added

    Version 9Image Added


  • Wait for the computer to shut down. All lights on the front of the computer should turn off and the monitor will go blank.

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